New job Private Client Services Planner (Chalfant, PA)

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Private Client Services Planner (Chalfant, PA) Bre Jones, Esq posted a job: Private Client Services Planner (Chalfant, PA) "Private Client Services Planner The individual will develop, plan and administer programs and customized Private Arrangements and Concierge Services as directed. FUNCTIONS:  Anticipate client needs and have solutions ready before the client requests it  Provide best in class customer service that exceeds client’s high expectations  Develop relationships with key clients to improve the service level  Develop new clients based on referrals from existing clients and leads from other consultants  On call outside of normal work hours to provide for urgent client needs  Work with team to ensure worldwide coverage for clients  Develop and plan suitable custom-made excursions, hotel arrangements, experiences and concierge services  Communicate company’s operating standards to suppliers appointed to specific arrangements  Coordinate with suppliers all relevant logistic elements, including tour descriptions, tour timings and duration, including sites visited, food and beverage components, and activity levels  Prepare master documents for the client  Confirm tour descriptions, timings and costs with operators in a timely manner  Prepare complete and correct documents in a timely manner for inclusion in preliminary documents  Develop and prepare Private Arrangement menus in a timely manner  Handle and finalize Concierge service requests for each program  Maintain day-to-day communication with suppliers to ensure the smooth operation of the program  Log and administer deposits, reconcile supplier invoices and generate payment requests  Assist in the travel arrangement proposal handling process, as requested  Maintain files relevant to your work  Update client travel log with new reservations air, hotel and events  Researching destination information, hotels, and events for the next month highlighted destination for the PCS website  Maintaining and creating profiles in Client Base  Other duties as assigned JOB REQUIREMENTS: • Must have excellent verbal and written communication and good typing and math skills • Must be a strong Team Player • Must have good knowledge of worldwide destinations • Must be deadline-oriented and able to work efficiently under pressure • Must have excellent customer service skills • Must be able to handle multiple tasks and know how to prioritize • Proven track record of superior customer service • Reputation for working in a team environment • Demonstrated knowledge of the best practices within the travel industry • Experienced in meeting customer needs on a global basis, including addressing the potential pitfalls of the numerous issues that arise • High emotional IQ to understand customer needs and concerns • Extraordinary attention to detail and first hand destination knowledge of multiple key locations EXPERIENCE REQUIREMENTS: • Four year college degree required or equivalent experience • Minimum 10 years work experience in related fields with experience in VIP travel arrangements • Proficiency in MS Word, Excel and Client Base If qualified and interested, please send a resume and letter of interest to bre.anderson@frosch.com."

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