EXL is a leading provider of offshore business process outsourcing solutions to the Global 1000. EXL strives to build lasting relationships with our clients based on consistent high-quality service delivery, trust, and confidence
Our global culture is driven by our sense of quality in everything we do, respect and integrity in all of our interactions, and urgency and accountability at all times. Our clients are convinced that a long-term relationship with EXL gives them the competitive edge.
We offer integrated outsourcing solutions and have successfully migrated to our operations centers more than 230 processes covering a broad array of products and services. We are one of the few companies managing complex transaction processing operations. We combine our BPO expertise with research and analytics, risk advisory services, and process consulting services to deliver a broad suite of offerings to our customers.
Job Title: Voice Associate Experience: 0 – 5 Years
Skills: Solving / Reasoning / Data gathering.
Desired:
- Excellent written and verbal communication skills-Ability to communicate correctly and clearly
- Strong customer service focus – Ability to empathize with the customer & prioritizing customer needs
- Good problem solving, reasoning, data gathering,and analytical skills.
- Ensure that transactions are processed as per the Desk Top Procedures
- Ensure that the assigned targets in accordance with the SLA metrics are met
- Ensure that the quality of the transactions is in compliance with predefined parameters laid down by the SLA metrics
- Ensure adherence to established attendance schedules i.e. as per predefined rosters
- Ensure adherence to Company Policies and Procedures
Location: Pune
Apply: Send your cv to hetal.shah@exlservice.com
Address:
EXL Servicescom ( I ) Pvt Ltd
Tower No.1, Magarpatta City, Hadapsar
Pune,Maharashtra,India 411028
Contact Number: 91–20-26824949
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