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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Preethi Balasubramanian posted a job: "Hiring a Center Manager in Coimbatore, India The Center Manager will be completely responsible for the profitability of the particular Center. She will be responsible for generating enquires, converting enquiries and ensuring quality of service delivery to customers.RESPONSIBILITIES: Creating marketing strategies and business plans along with the Franchisee Support Manager. Leading the Point team in organizing and executing the plans. Generating enquiries thru the Marketing Team Converting enquiries thru the Front Office Team / Advisors. Ensuring quality of service delivery to the customers thru the Consultants team Leading the administrative staff for Point maintenance etc. Ensuring over all smooth operation of the Point. Coordinating with the HO-HR dept for arranging periodical training for team members Understanding and analyzing the Shaadi Point work flow and providing input to improve it. Recording customer feedback appropriately and providing feedback to the Consultants team and the product development team. Recommending processes, templates, and standards (including escalation procedures) for improving customer service. Suggesting new ways as well as methods and channels to improve Shaadi Point Business and provide better customer service. Analyzing the various touch points with a customer and increasing interaction for generating additional revenue.  REQUIREMENTS OF THE POSITION: Minimum HSC pass…. graduates preferred Minimum 6 months of work experience Familiarity with the Internet and the usage of computers Verbal communication skills in English and one local language (Local language depends on location of the office) High level of empathy At least average writing skills Service orientation and listening skills very critical Handling irate customers Problem solving and objection handling abilities. Desired – 2 years experience developing the above skills. Experience must include some customer-facing job exposure.Female candidates preferred. Regards, Preethi Balasubramanian Recruiter - Talent Transformation Labs, E-mail: pb@ttlabs.co.in Mobile: +91-9159270582 http://bull.hn/l/EFTH/3"

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