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Subject: Operations Associate Language Specialist

Shani Ben Shoham posted a job: Operations Associate Language Specialist

"We are seeking career minded, experienced and motivated individuals for full-time positions in our Operations department. Primary responsibilities includes (not limited to): • Sorting, renaming and reformatting incoming requests via enterprise fax and/or email for distribution. • Document identification and Data Entry (includes entering customer information into proprietary database software) • Assist with reporting, research and related projects using Excel and internal software. • Processing and activating new currency trading accounts • Back office operations and processing transactions (withdrawals, transfers, deposits) • Posting deposits (credit card, wires, online checks, bank checks) • Customer service and correspondence (phone, live person chat, emails) • Translating documents, templates and communicating with foreign language/English speaking clients • Performs special projects as necessary Qualifications: • Must be eligible to work in Israel • Mother Tongue level French or German (written and verbal) • Fluent English (written and verbal) • Computer Proficient - Must have knowledge of Adobe Acrobat, Microsoft Office, and Internet. Working with proprietary software is a plus!!! • Prior operational/back office experience or customer service a plus • Excellent written and verbal communication skills • Superior customer service skills • Detail-oriented with a high level of organizational skills • Able to multi-task and meet daily benchmarks/ deadlines in a fast-paced and dynamic business environment • Self starter and able to work with minimal supervision • Able to maintain confidentiality • Determine priorities and follow up in a timely fashion • Special consideration for other foreign languages including: Danish, Italian, Japanese, Russian, Arabic, Korean, Turkish and other languages Location: Har Hotzvim, Jerusalem Hours: Full time, 40 hours per week. Flexibility to work either Monday - Thursday: 8:00am - 4:30pm & Friday: 7:00am - 1:00pm OR Sunday - Thursday: 8:00am - 4:00pm. Salary: During the first three months you will be paid a monthly global salary of NIS 5,500. After which you will be paid a monthly global salary of NIS 6,675 plus potential for quarterly bonuses and a yearly review. Prior to submitting your resume, the firm requests that you do the following: Review the firm’s website thoroughly: www.fxcm.com Apply for positions by visiting our website at www.fxcm.com and search for “FXCM Careers”. All applicants are required to apply directly through our career center to be considered for available positions. If you have additional questions, contact a Recruiter at HR-Israel@fxcm.com."

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