Monday, October 8, 2012

New job VACANCY: Business Analyst/Training & QA Manager – EGYPT

LinkedIn Following

Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com
Subject: VACANCY: Business Analyst/Training & QA Manager – EGYPT

Rusha Adel posted a job: VACANCY: Business Analyst/Training & QA Manager – EGYPT

"## ONLY FOR EGYPTIANS## For a multinational insurance company Experience: 5-10 yrs (Min 5 yrs. in customer service & 3 yrs. as an Analyst ) Certificates : Quality certified and TOT JOB PURPOSE To regularly measure and manage the desired quality and productivity against set of Standards to ensure a world class customer experience. This role will lead to the enhancement of the traditional way of doing business by applying quality system elements, continual monitoring, verification of status, analysis of records, a systematic and an independent examination to determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve strategic objectives. ACCOUNTABILITIES AND ACTIVITIES -Data reporting To develop, maintain and enhance customer operations data reporting structures and processes in order to provide Operations Management with clear, concise information to enable informed decision-making. -Data analysis Analyze and interpret Customer Operations data in order to monitor and provide insight into Customer Operations performance trends. -Advising and consulting Advise and consult appropriate management through the proposal of actions in order to increase the efficiency and quality of Customer Operations. -Project work To participate in Customer Operations related projects on a business unit level, through the provision of high quality data and information, to assist in informed project decision-making. -Forecasting Support, where relevant, the Operations management in the development of forecasting assumptions, then work to produce detailed and accurate transaction forecasts that will be the basis of the scheduling processes, enabling maximum effectiveness and efficiency of the Customer Operations resources. -Scheduling To produce short and long term staff schedules from the available forecasts in order to provide excellent accessibility to customers, efficiency and cost effectiveness for the business, and schedules conducive to employee performance and satisfaction. -Real time monitoring To monitor transaction volumes, resources and technology on a real time basis, and to intervene with recommended solutions that match the changing requirements on a daily basis. -Planning & organizing To plan, schedule and organize internal and external training in order to ensure smooth training logistics, meet the customer Operations staff needs and to achieve the training objectives. -CSR and Health & Safety Comply with the company's corporate social responsibility, health, safety and environmental standards and responsibilities as identified within Bupa management system QUALIFICATIONS, AND EXPERIENCE -Education to degree level or equivalent required -Significant project management experience -Experience of planning ahead required – medium and long term planning required -Experience of managing budgets -Proven track record of liaising at all levels and relationship building -Good problem solving and analytical skills -Experience of training and coaching delivery -Microsoft Office, in particular Microsoft Excel, Power play software user courses qualifications and/or certificate. -TOT certified -Quality certification (Six Sigma – TQM) -Knowledge of Customer Operations and Contact Centers reporting -Language skills: Mastery of the English language both verbal and written. INTERESTED? Please send your resume to CV@BLUE-CONS.COM with “Business Analyst/Training & QA Manager “in the subject line!!"

Go see this job post »

Don't want to get activity notifications: Change your following people settings »

Learn more about following people's activity