New job IT Service Delivery Manager, Canada - Ontario – Toronto

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: IT Service Delivery Manager, Canada - Ontario – Toronto Jeff Corner posted a job: IT Service Delivery Manager, Canada - Ontario – Toronto "We have the following opening in IT Service Delivery Manager, Canada - Ontario – Toronto (pl. see below). Please let us know if you are interested and send the following information along with your updated resume in word format to Jay@intelecox.com. Name: Contact Info: Location: Current Salary: Expected Salary: Visa Status: Availability: Job Description: Title: IT Service Delivery Manager Location: Canada - Ontario – Toronto Term: Fulltime Key Responsibilities: * Manage day to day interaction with Client for IT delivery issues * Manage day to day activity and work load of business analysts and system analysts * Manage the relationship with both internal customers and external clients * Responsible for project and enhancement intake/prioritization process * Monitoring and reporting of SLA metrics * Works closely with internal teams to ensure all work correlates to the release schedule * Serves as an escalation point for business/system analysts * Validate all technology Project/CR estimates to clients * Responsible for external client communications for planned outages * Responsible for external client communications as it relates to production failure and break/fix issues * Provide end-to-end oversight for the client from requirements to deployment on all change requests & projects * Serves as central point for all client and internal domain inquires * Responsible for developing and executing action plans associated with ongoing metrics Technology Solution Design * Participates in the technical design and review of complex technology solutions used to deliver HR outsourcing services. * Provides client-specific requirements and assists in the evaluation of solution alternatives to meet the business needs. * Deep expertise in a given area of technology is a requirement including technical installation and administration of web-based HRIS hardware and software components. * Keeps pace with new technologies and industry trends in order to influence the strategic technical direction. Client Implementation * Leads team members, third parties, and technology counterparts in the implementation and integration of these solutions for specific clients. * Works across internal and external resources to resolve technical challenges across multiple HR transition and transformation projects. * Accountable for the delivery of multiple projects at one time. Operational Deployment/Technical Support * Responsible for system configuration, systems/change management, and operational deployment of technology solution(s). * Coordinates with resources from Hewitt IS to define and implement procedures and tools required to provide proactive availability and performance monitoring. * Acts as a second or third level support resource for the client technology solutions Technical Project Management * Provides project management for the construction and deployment phases of the client project. * This includes estimating the tasks and resources required to design and code the solution, and building a project schedule which allows sufficient time for each stage of the implementation. * Responsible for keeping the project on schedule and communicating overall status. Qualifications Formal Education & Certification: * Bachelors and/or Masters Degree in Engineering/Computer Applications Knowledge & Experience: 8+ years of work experience including: * Experience managing concurrent projects and managing a team of at least 8-12 members. * Experience working in the required domain/service area. * Experience working with offshore India and multi-site North American teams * Experience with applications like PeopleSoft 9.x HCM, Taleo, SuccessFactors, SumTotal and Kronos, Workbrain, Workforce Role is based in the greater Toronto area travel to client locations should be expected"

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