New job Now Hiring **App Help Desk Support Analyst ** (Richmond, VA) local candidates strongly preferred; 4 month contract: NO 3rd parties/no relocation assistance/NO VISA sponsorship

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Group: Current Openings Subject: Now Hiring **App Help Desk Support Analyst ** (Richmond, VA) local candidates strongly preferred; 4 month contract: NO 3rd parties/no relocation assistance/NO VISA sponsorship Michelle Venable, MBA posted a job: Now Hiring **App Help Desk Support Analyst ** (Richmond, VA) local candidates strongly preferred; 4 month contract: NO 3rd parties/no relocation assistance/NO VISA sponsorship "**manager will only conduct personal interviews , NO exceptions Provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. VDH is looking to fill an application help desk support position for the Office of Information Management (OIM). Serves as a liaison between the users and the various development teams for the many custom applications OIM supports; responds to user issues that come in via phone, email, or fax; troubleshoots user problems to identify hardware or software issues; provides resolution as appropriate; triages to someone else if unable to resolve directly; performs unit testing of OIM-developed applications prior to delivery to Quality Assurance; provides friendly and courteous customer service to all users; develops and maintains positive relationships with system owners, users, and developers; works as a team with other help desk staff members, maintaining constant communication with each other as well as backup staff as it relates to current activity, procedural changes, and scheduling; responsible for timely communication of issues and outages to the user community, peers and the development team; follows up with users prior to any major implementation for validation pre-implementation tasks; documents user issues in the OIM issue tracking tool, contributing to faster problem resolution; records accurate and complete information on all help desk calls; develops help sheets and frequently asked questions lists for end users; and produces and distributes release notes for various OIM applications. For more information and immediate consideration, email your resume to: Michelle@RedDiamondTechnologies.net Visit us at: http://www.reddiamondtechnologies.net (Bookmark us!)"

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