LinkedIn Following |
Shereen Rafik posted a job: Head of Global Telesales "For European Residents: An International leading firm URGENTLY requires for the UK Head of Global Telesales Reporting to: Director of Global Business Development Purpose of the Job: To support the global telesales organisation to increase its’ sales effectiveness. In particular, the role will support the global telesales teams by, for example, developing initial telesales programmes, preparing training interventions and ensuring that telesales campaign Key Performance Indicators (KPI's) are achieved. Key responsibilities: 1. To support the global telesales organisation in its drive to achieve annual targets both in terms of subscriptions and financials, in relation to Supplier Management System (SMS) renewals, SMS new subscriptions and Total Supplier Management System (TSMS) business and Audit growth. 2. Work with regional telesales managers to ensure that they and their teams have the understanding, practical skills and motivation to achieve their telesales orientated KPI's. 3. Support the development and delivery of telesales training and development programmes based to deliver against the Company’s customer needs; develop and deliver an effective telesales induction programme, assessing its success against pre defined KPIs 4. Helping regional telesales managers and team members to solve problems which are blocking their effectiveness and to identify opportunities to improve telesales efficiency and processes within the organization; encourage a culture of ongoing improvement across the telesales organisation. 5. Produce telesales statistics and reports which support decision-making processes designed to monitor and improve performance amongst the global telesales teams. 6. Liaise with the operations team and account managers as appropriate to ensure that the telesales teams are supporting the achievement of sales targets. 7. Work effectively within a team structure comprising sales, telesales, service delivery, product operations and product / service development. Knowledge and previous experience: • A successful track record within a telesales environment with previous experience of managing a telesales team. • Demonstrable experience in successfully implementing major strategic improvement projects inside telesales team. • Ideally some experience in training, especially within a telesales environment. • IT literate with Customer Relationship Management (CRM) experience. • Language skills – English, Spanish and Portuguese • A good understanding of contact centre industry computer systems as used by outbound sales agents. Essential skills: • Strong managerial skills • Proven ability to build businesses • Good PC skills, including MS Office (Outlook, PowerPoint etc...). • Excellent administrative and organisational skills. • Excellent telephone skills. • Excellent communication skills. Person specification: • Ability to set clear objectives and monitor achievement. • Confident and professional manner when calling suppliers / customers. • Accuracy and attention to detail. • A positive, proactive and supportive personal approach. • A proven team player capable of delivering to high customer expectations. • Ability to shape and develop views and initiatives. • Focused on quality and delivery within a customer service, commercially aware environment. • Able to quickly build a credible reputation and network across the Company’s regions. • Ability to work under pressure; think clearly and act decisively. Additional information: This post will require regular international travel. Salary: Competitive salary + OTE Benefits: 25 days annual leave Non contributory pension scheme Life assurance scheme Company sickness scheme Childcare voucher scheme Please send resume to Shrafik@hotmail.com" |
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Monday, May 7, 2012
New job Head of Global Telesales
New job Head of Global Telesales
LinkedIn Following |
Shereen Rafik posted a job: Head of Global Telesales "For European Residents: An International leading firm URGENTLY requires for the UK Head of Global Telesales Reporting to: Director of Global Business Development Purpose of the Job: To support the global telesales organisation to increase its’ sales effectiveness. In particular, the role will support the global telesales teams by, for example, developing initial telesales programmes, preparing training interventions and ensuring that telesales campaign Key Performance Indicators (KPI's) are achieved. Key responsibilities: 1. To support the global telesales organisation in its drive to achieve annual targets both in terms of subscriptions and financials, in relation to Supplier Management System (SMS) renewals, SMS new subscriptions and Total Supplier Management System (TSMS) business and Audit growth. 2. Work with regional telesales managers to ensure that they and their teams have the understanding, practical skills and motivation to achieve their telesales orientated KPI's. 3. Support the development and delivery of telesales training and development programmes based to deliver against the Company’s customer needs; develop and deliver an effective telesales induction programme, assessing its success against pre defined KPIs 4. Helping regional telesales managers and team members to solve problems which are blocking their effectiveness and to identify opportunities to improve telesales efficiency and processes within the organization; encourage a culture of ongoing improvement across the telesales organisation. 5. Produce telesales statistics and reports which support decision-making processes designed to monitor and improve performance amongst the global telesales teams. 6. Liaise with the operations team and account managers as appropriate to ensure that the telesales teams are supporting the achievement of sales targets. 7. Work effectively within a team structure comprising sales, telesales, service delivery, product operations and product / service development. Knowledge and previous experience: • A successful track record within a telesales environment with previous experience of managing a telesales team. • Demonstrable experience in successfully implementing major strategic improvement projects inside telesales team. • Ideally some experience in training, especially within a telesales environment. • IT literate with Customer Relationship Management (CRM) experience. • Language skills – English, Spanish and Portuguese • A good understanding of contact centre industry computer systems as used by outbound sales agents. Essential skills: • Strong managerial skills • Proven ability to build businesses • Good PC skills, including MS Office (Outlook, PowerPoint etc...). • Excellent administrative and organisational skills. • Excellent telephone skills. • Excellent communication skills. Person specification: • Ability to set clear objectives and monitor achievement. • Confident and professional manner when calling suppliers / customers. • Accuracy and attention to detail. • A positive, proactive and supportive personal approach. • A proven team player capable of delivering to high customer expectations. • Ability to shape and develop views and initiatives. • Focused on quality and delivery within a customer service, commercially aware environment. • Able to quickly build a credible reputation and network across the Company’s regions. • Ability to work under pressure; think clearly and act decisively. Additional information: This post will require regular international travel. Salary: Competitive salary + OTE Benefits: 25 days annual leave Non contributory pension scheme Life assurance scheme Company sickness scheme Childcare voucher scheme Please send resume to Shrafik@hotmail.com" |
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New job Frontend Developer/Website Manager
LinkedIn Following |
Shereen Rafik posted a job: Frontend Developer/Website Manager "For European Residents: An International High Quality multi-media firm in the UK requires URGENTLY Frontend Developer/Website Manager Job Description: • Maintaining the full lifecycle of a CMS based website • Developing high quality Javascript, HTML, and CSS • Implement, customize and manage CMS/e-commerce sites as well as amend and enhance current sites. • Ownership of multiple web projects from concept through completion • Working directly with Marketing team to deliver key online features • Ability to work in a dynamic, progressive and challenging environment. • Optimization and maintenance of website content Candidate Requirements: • Bachelor’s Degree is a must • Ability to work in a dynamic, progressive and challenging environment. • Used to working to tight deadlines with high attention to detail; not get frustrated by constantly changing requirements • Ability to quickly learn new skills e.g. database maintenance etc • Proven problem solving skills and driven by a desire to find a smart solution • A hands-on person who is very delivery driven and goes the extra mile to get things done • An excellent communicator able to influence senior stakeholders within the business • To drive best practice across all systems and keep documentation up to date • Interest in social media trends and tablet / phone applications • Useful to have • Knowledge of Kentico CMS would be a big plus. • Knowledge of minimum DBA responsibilities; not a must have but will definitely help to have. Please send resume to Shrafik@hotmail.com" |
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