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Subject: #18637 Senior Support Engineer - Networking/Video/Load Balancing - Converged IP Solutions Location: Santa Clara, CA

Anna Mathieu posted a job: #18637 Senior Support Engineer - Networking/Video/Load Balancing - Converged IP Solutions Location: Santa Clara, CA

"Description: Our client provides the industry's most comprehensive converged IP services testing solution from wireless to the Internet. Company serves network equipment manufacturers, service providers, enterprises, and government agencies using their test and simulation platforms to design and validate a broad range of wired, Wi-Fi, and 3G/4G networking equipment and networks. Responsibilities: - Provides expert level telephone and email support to our customers located worldwide - Assists customers with operation and configuration of company’s hardware and software, with an emphasis on VoIP, tcl API - Accurately logs, tracks and maintains customer service requests - Achieves customer satisfaction and supports metric goals Requirements: - BS or MS in Computer/Electrical Engineering or equivalent with focus on Internet/Networking/ Wireless/VoIP/Video domain (or CCIE). - Typically 8-12 years related experience with extensive IP networking background - Minimum 5+ years of experience with Application protocols: Data (HTTP/FTP/TFTP/SMTP/IMAP/PO3), Video (RTSP, Multicast, IPTV) - knowledge/experience on VoIP protocols: SIP/MGCP/H323/H248 and Wireless protocols: LTE, GTP - knowledge/experience on tcl API - Hands on experience on testing different layer 2-7 technologies ranging from IPv4/IPv6/IPSec/DHCP/DNS/L2TP/PPPoX/RADIUS and application level HTTP/FTP/TFTP/SMTP/POP3/IMAP - Industry experience with proven working knowledge in Ethernet - Travel as needed within US and EMEAAsiaPac as required for training and business meetings Desirable: - Experience in Wireless protocols: LTE/GTP - Experience in network protocols: IP Security, L2TP, PPPoX/RADIUS - Experience in VoIP protocols: SIP/MGSP/H323/H248 - Experience in automation using tcl API - Experience in classical Telephony over T1/E1 - Experience in testing systems against DDoS (Distributed Denial of Service) attacks as well as Vulnerability and Malware Contact: Rob Reeves / Redfish Technology President, CEO O: 208.788.8260 E: rob[at]redfishtech[dot]com L: www.linkedin.com/in/robreevesredfish F: www.facebook.com/RedfishTech T: twitter.com/RedfishTech N: tinyurl.com/ylmtqqc/ W: www.redfishtech.com Leading Recruiters in IT and Clean Tech"

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