New job Senior Engineer – Knowledge Transfer (Cork, Ireland)

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Senior Engineer – Knowledge Transfer (Cork, Ireland) Radomir Sevillano Borkowski posted a job: Senior Engineer – Knowledge Transfer (Cork, Ireland) "Summary/Overall Purpose of Role: A global leader in antivirus and content security software and services is currently recruiting a Senior Support Engineer – Knowledge Transfer. The role of the Senior Support Engineer includes handling preferred partners/distributors and customer/resellers technical queries but this person will also be involved in various key projects aimed at initiating/driving changes which will enhance the support organization as a whole. Duties & Responsibilities: The Senior Support Engineer will be responsible for providing technical assistance on all company range of product installed and/or configured on any supported Windows platforms However, a primary focus will also be to transfer knowledge to the Cork TS team in the following products and technologies: Network, Linux, VMware, Malware, OCSE, WF, DS As well as doing the TOI/training, the senior engineer will work in the following areas: Technical Induction Lab setup Training analysis Ongoing training (individual and group) Lab work Potential test Feedback to Management Assist R&D with documentation (scope to TBC) Qualifications/Professional Certifications: Education in technical field, and or industry certifications are advantageous Experienced Required: Minimum of 3 years + proven experience gained in a post sales/network administration or customer support background. Experience of working in a corporate or a distribution/channel support environment is an advantage 2/3 year experience where knowledge of networking and web/internet protocols was required Working experience in a Service/Support organization where customer contact was by Phone, Email, and or Web Tools Knowledge, Skills and Abilities Required Knowledge of TCP/IP, HTTP, SMTP, FTP protocols Troubleshooting skills in multi application environments Windows Server Administration Language: Excellent level of English (both written and spoken) Understanding of SLO’s Ability to document knowledge and experience with view to assisting colleagues and customers in the following areas: Network, Linux, VMware, Malware, OCSE, WF, DS Most of the job descriptions can be found at www.jobsforeurope.org. In case there is a missing job description you are interested in, please contact us. If you are interested in applying, please submit your cover letter and CV with the format “Name_LastName.doc” to recruitment@jobsforeurope.org putting in the email subject the position title. If this job isn’t of interest to you but you know of individuals that might be interested, please feel free to forward this information to relevant parties. Only EU citizens or professionals with an EU working residence permit may apply. All present job positions Senior Support Engineer (Knowledge Transfer) *New Role* EMEA Technical Support Engineer (Italian) *New Role* EMEA Technical Support Engineer (French) *New Role* EMEA Technical Support Technician (Russian) EMEA Technical Support Technician (Turkish)"

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