New job Position Title Business Analyst (Reference # May 12/04)

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Position Title Business Analyst (Reference # May 12/04) Mehboob Meherali posted a job: Position Title Business Analyst (Reference # May 12/04) "Primary Skill Operate customer centric service organizations to enhance the customer experience,business processes, IT services, technologies Bill Rate Competitive Location Richmond,VA Duration 6+ Months # of Positions 1 Description Responsible for providing IT infrastructure services and IT governance. Client offers IT solutions designed to meet the business needs of organizations in the public sector providing technologies enabling them to streamline operations and to improve delivery of government services to citizens. Client is looking for an individual with a degree in business management, preferably a graduate degree and with on-the-job experience demonstrating ability to identify, define, document, integrate, and automate business processes that are efficient, consistent, and repeatable. The candidate will work with customer relationship management and service management to design business processes that are customer friendly and enhance the customer experience. Business processes to be developed or improved include: • Intake/Call Routing • Rules of Customer Engagement • Sales Process • New Customer On Boarding • Service Order Fulfillment • Customer Requests - Support services, work requests both standard and custom, requests for proposal, bid solicitations, and inquiries. • Marketing Communications Process The objectives for the business analyst are to: • Identify process owner • Define processes • Define and assign roles and responsibilities • Map processes • Develop performance objectives and metrics • Proactive tracking and regular status updates • Periodic performance reports • Favorable customer experience • Automated and/or self serve enabled when feasible • Business process improvement plan Challenges • Processes absent or ill defined • Unclear roles and responsibilities • Information about performance and status through process incomplete, inaccurate, not timely, inaccessible, not reflecting customer experience • Customer perception and/or experience poor • Slow, costly, confusing, inefficient processes Skill Matrix PLEASE FILL THE SKILL MATRIX TABLE WITH YOUR YEAR WISE EXPERINCE SKILL YEARS USED AVAILABLE Understanding how to operate customer centric service organizations to enhance the customer experience 5 Years Required Skills to design and map business processes for service organization in support of customer service, sales, and marketing 5 Years Required General knowledge of IT services, technologies 5 Years Required Critical thinking and problem solving 5 Years Required Ability to define and document efficient, consistently high quality, repeatable, customer friendly business processes 5 Years Required Candidate must have excellent oral and written communications Required Max Rate is $45/hr on C2C. Face to face interview is required in Richmond, VA. IT Jobs in US for (US & Canadian passport holders only). If interested apply in confidence to zeeshankerawala@yahoo.com Kindly quote reference # in all correspondence"

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