New job VCE is seeking a Global Customer Account Advocate based in UK to manage a major ICT customer account globally...

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: VCE is seeking a Global Customer Account Advocate based in UK to manage a major ICT customer account globally... Donal Flanagan posted a job: VCE is seeking a Global Customer Account Advocate based in UK to manage a major ICT customer account globally... "Are you a good fit for this job? Global Customer Account Manager in London, United Kingdom VCE - Global Customer Account Advocate The Company: VCE, the Virtual Computing Environment Company formed by Cisco and EMC with investments from VMware and Intel, accelerates the adoption of converged infrastructure and cloud-based computing models that dramatically reduce the cost of IT while improving time to market for our customers.   VCE, through the Vblock platform, delivers the industry's first completely integrated IT offering with end-to-end vendor accountability. VCE's prepackaged solutions are available through an extensive partner network, and cover horizontal applications, vertical industry offerings, and application development environments, allowing customers to focus on business innovation instead of integrating, validating and managing IT infrastructure   This is an excellent opportunity to join a start-up with huge potential due to the collaboration of established brand names. V(VMware) + C(Cisco)+ E(EMC).   Background:   This role is a Global Customer Account Advocate/Manager to manage a major VCE account globally with a major multinational IT company.   Our core offering is Vblock product (http://www.vce.com/vblock). VCE design, build & deploy 2 main types of Vblock products; 300 & 700 series . You can see the Vblock being made here - http://www.youtube.com/watch?v=-SCrO0kAVWA&feature=youtu.be   The role is very much a customer account management role (as opposed to sales) and will be the global point person for the customer on a global level with all queries in relation to all post-sales Vblock management (i.e. SLA management, customer support, consultancy services, etc)   This role will be working with cross functional teams here such as customer support, professional services and advanced services to ensure that SLA’s are maintaining and high levels of customer satisfaction are attained at all times.   Our customer is deploying multiple Vblocks’ globally and we require impeccable customer service and communication to CxO level.   We also require someone who is also deeply technical and as the customer requirements are complex and will require Vblock deployment and also integration with M&O layer using tool such as vCloud Director & VCenter Operations so that the customer can manage and orchestrate the Vblocks correctly.     Role: Provides focus and drives consistency in the execution of all VCE Customer Care related matters to a customer. Acts as VCE ambassador to the customer and as the customer's representative within the parent companies (EMC, Cisco and VMWare). Leverages the support of local and corporate resources in managing and attaining high levels of customer satisfaction. Identifies, informs, and works with the account team on potential sales opportunities. Nurtures customer relationship and acts as a sales enabler to drive repurchase loyalty toward VCE equipment and software. The individual strives toward delivering consistent service levels by exceeding customer expectations. The Individua... http://bull.hn/l/N2GC/6"

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