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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Jimmy Braimah, BSc, MBA posted a job: "TECHNICAL SUPPORT CONSULTANT in Lagos, Nigeria Job Purpose To provide customers with a professional and quality level of IT support. Key Responsibilities Provide first line support to customers via telephone/email/IRC for the range of services and products provided. Diagnose customers problems Report and track faults detected by customers Keeping customers up to date at all times Answering customers questions Ensure that warranty repairs are carried out to the highest standards of quality possible to ensure customer satisfaction. To ensure efficient processing of warranty claims. To control the warranty system in order to avoid the risk of loss to the company Ensure data are entered into the data processing system Review data to ensure accuracy Data management Manage and troubleshoot hardware, software and network operating system Products connections and configuration   Key Requirements Degree in Computer Science (preferred). But any other degree will be considered IT certification (Microsoft MCSE; Certified Apple technician e.t.c) 1-3 years experience in hands on IT Must have client facing experience Team player Excellent interpersonal skills Checkable history of excellent IT support     http://bull.hn/l/NQ1R/1"

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