New job Now hiring Full-Time Customer Complaint Coordinators in San Antonio, TX in the Medical Device Industry!

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Now hiring Full-Time Customer Complaint Coordinators in San Antonio, TX in the Medical Device Industry! Daniel Perry posted a job: Now hiring Full-Time Customer Complaint Coordinators in San Antonio, TX in the Medical Device Industry! "Are you a good fit for this job? Customer Complaint Coordinator in San Antonio, TX To apply:  If you are interested in applying for this position, please visit BD at http://www.bd.com/careers/ and search by key word REG0004T.    General Function: Under the direction of the Manager, Customer Management Center manages activities and procedures associated with complaints concerning BD MS, DC, PAS products. Accountable for setting own work direction and completing work tasks. Assist in the processing of customer complaints including maintenance of complaint files, responses to customers and Quality reports. This may also include a assisting in evaluations related to the investigation of customer complaints as well as supporting product platform teams.   Responsibilities: Implement and follow procedures to ensure timely and accurate receipt, logging, analysis and response to customer complaints. Reviews all Customer complaints for validity and assures complaints are processed in compliance with Division policies and procedures. Contribute to the business-wide quality strategy and quality objectives Maintain systems to monitor and facilitate the timely investigations and close out of open complaints. Ensure systems at workflow preclude lengthy unanswered complaints. Monitor and communicate significant quality trends and identifying adequate corrective actions Provide internal awareness of noted trends and quality issues via periodic and ad hoc reports Provide training to personnel involved in complaint investigations and CRS/CMS users, as directed by their Supervisor. Interact with Health Care Workers, Consumers and other professionals regarding their Quality concerns. Assist in maintaining customer relations via teleconferences, written correspondence, on-site visits, conventions and meetings. Ensure the Customer complaint investigation, procedures, and activities comply with FDA Quality System Regulations, ISO, and Medical Device Directives for Vigilance Exhibit flexibility and adaptability by managing assignments in accordance with project priorities and by altering course of action when and where necessary Remain current in any upgrades to complaint handling systems Required Experience: Working knowledge of Quality System standards and regulations including 21 CFR 803 & 820, and ISO 13485 / 14971 Two (2) year or more experience in the Medical Device industry, Customer relations, complaint trending, MDR submissions, FDA regulations, GMP and where applicable clinical and other laboratory functions. Product knowledge – must have working knowledge of product usage & be able to differentiate between significant and non-significant health risks (to either the patient or health care worker) Must have knowledge of product failure model Experience in health care setting desirable, e.g. clinical labs, hospitals, doctor’s offices, health care delivery settings, etc.   Skills: Strong analytical, deductive reasoning and listening skills High level of problem identification, analysis, and formulation of conceptual / technical... http://bull.hn/l/QFJ1/6"

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