New job Information technology Help Desk consultant - Atlanta, GA

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Information technology Help Desk consultant - Atlanta, GA Neha Gupta posted a job: Information technology Help Desk consultant - Atlanta, GA "Berean is seeking an Information technology Help Desk consultant Location: Atlanta, GA Duration: Perm MUST BE A US CITIZEN OR GREEN CARD HOLDER Duties: • Provide first line response for users requiring assistance with information technology issues and problems. • Respond to requests for technical assistance by phone, email and/or using a ticket management system. • Track issues to resolution updating the internal knowledgebase and/or communicating learnings with relevant business units. • Track user account creation, changes and deletions. • Perform password resets for end users. • Maintain, develop and support personal computers, tablets, smart phones, servers, network equipment and common applications. • Monitor and escalate alerts from Antivirus systems. • Monitor backup system alerts and escalate errors. • Support and maintain user accounts including rights, permissions and systems groups. • Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams. • Quickly and accurately determine incident scope and impact. • Follow up on tickets until resolved. • Act as a liaison between customers and technical escalation teams. Key Competencies: • Customer Service – the ability to deal with users with varying degrees of technical prowess Skills: • Windows Server 2008 • Citrix XenApp • Active Directory • PC and peripheral troubleshooting • Knowledge of corporate e-mail systems • Knowledge of virtualization concepts • Knowledge of TCP/IP networking concepts • Knowledge of Microsoft Office, especially Outlook For More Job description and to apply click on the links below: [ http://www.bereangroup.com/jobInfo.do?jobId=116835 ] You can also mail your resume at resumes@bereangroup.com and sheela.sood@bereangroup.com with the job #116835 in the subject line. Applications without the job number may not be attended to. International candidates please excuse. Citizenship / Work Authorization: Must be US Citizen or Perm Resident Only "

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