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Subject: OPEN HOUSE 1/8/13 MORTGAGE CALL CENTER REP

Bina Malik posted a job: OPEN HOUSE 1/8/13 MORTGAGE CALL CENTER REP

"Job: OPEN HOUSE 1/8/13 MORTGAGE CALL CENTER REP in Tampa, FL OPEN HOUSE JANUARY 8 FROM 10am-2pm Modis is hosting an Open House on Tuesday January 8 from 10am-2pm. Modis has a multinational client that is looking to hire multiple Mortgage Call Center Reps to start Jan 22. Email your resume to be invited. Job Description · Provides remote and on-site support to user base, including clients, customers and partners. · Take support calls and log issues into problem management system (e.g. Resolve, Remedy, TrackIt). · Diagnoses basic hardware and software problems by phone or email. Responds to customer inquiries and answers customer's basic questions. · Assists clients via research and problem solving. Refers more complex questions to appropriate subject matter expert. · Must have some type of prior experience with Mortgage Loan Application packages such as PACS, Loansoft, ZIPPY, CLOSR, HOMES, ION, SBB, TMO and any experience with underwriting and mortgage terminology and processes Following skills are a plus: Lotus Notes Call Center Experience Windows NT MS Office Windows Some of your day to day responsibilities are: · Train and assist Loan Officer/Assistant and Processors on the client base origination system · Analyze all application errors that may occur with the origination system · Provide technical support and Trouble shoot structuring of loan files · Review rate lock and point objectives for accuracy · Prepare and negotiate loan initiatives. · Credit Analysis · Familiarity with Banking guideline FNMA/Freddie MAC · Confirm Loans RESPA Compliant and Audits Possible shifts are Typical Shifts are 8-5, 11-7 or 2-10. CallCenter is open Sunday-Saturday. Must have at least 3 years experience working with mortgage and/or loans. http://bull.hn/l/XSVI/2"

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