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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Lisa Davidson posted a job: "Network/Software Support Engineer in Tampa, FL Looking for a Support Engineer III for a direct hire opportunity with our client located in Tampa, FL.  The hours will be Midnight-9:00am RESPONSIBILITIES: Support product implementations and configuration during pre/post sales process Utilize email, phone and web-based apps to resolve customer issues/requests Document all client interaction utilizing automation & ticketing software Improve product documentation for customers, minimizing utilization of client support Create replications of customer environments to troubleshoot customer issues Create and publish Knowledge-base articles REQUIREMENTS: Bachelor’s Degree in Computer or Business field preferred, but will expect experience in lieu of degree 3+ years of Commercial Software Support Experience in an Enterprise Environment Strong Windows O/S knowledge Experience troubleshooting in Enterprise Server Environment, Networking and Security Experience in any RDBMS (SQL, MySQL, MaxDB) Experience in a Managed Services and/or Remote Monitoring environment REQUESTED SKILLS: Other O/S experience (UNIX, Linux, OSX, or Solaris etc.,) Experience with Kaseya, AutoTask, Level Platforms, StorageCraft, ESET, SonicWall, AVG Certifications such as CCNA, MCSE, A+, Network+, Security+ http://bull.hn/l/11PGI/1"

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