Jobs in Mumbai: Walk-in for System Admin at Wipro on 16-April-2011

Wipro IT Business, a division of Wipro Limited (NYSE:WIT), is amongst the largest global IT services, BPO and Product Engineering companies. In addition to the IT business, Wipro also has leadership position in niche market segments of consumer products and lighting solutions. The company has been listed since 1945 and started its technology business in 1980. Today, Wipro generates USD 6 billion (India GAAP figure 2009-10) of annual revenues. Its equity shares are listed in India on the Mumbai Stock Exchange and the National Stock Exchange; as well as on the New York Stock Exchange in the US.



Job Position: System Admin

No. of Openings : 5

Desired Education: Any Graduate / Any Diploma (Regular)

Desired Experience: 1-2 years as desktop Support Engineer - L2 (Mandatory)

Job Description:

• Should have worked on some Ticketing /Call logging Tool,
• Should be able to explain, Incident, service request, SLA & priority /severities.
• Co-ordination with the customer’s client & follow-ups. Escalate to PM incase of any issues.
• Providing help to the Technical Support Engineers
• Escalate severity calls as per the defined escalation matrix
• Update users on call status at all times.
• Ensure regular back-ups as per back-up policy
• Restore data requested by user as per the back-up policy.
• Implement security on networks as per network policy
• Administer and monitor disk utilization and server disk space.
• Ensure regular update of antivirus DAT files
• Generate and submit all reports as per schedule.
• Attend Weekly Process concalls
• Ensure Process Ramp ups are done within the timeline specified.
• Leading monthly audit for all the process.
• Conducting technical/process training for internal team / Process team.
• Providing innovative solutions to clients for Customer delight.
• Ensure proper deliverables to the client as per defined SLA.
• Updating latest Escalation matrix of client / Vendor /Internal Team

Desired Profile:

• Good Communication (Fluent In English)
• Willing to work in shifts
• Should have worked on some Ticketing / Call logging ToolShould be able to explain, Incident, service request, SLA & priority /severities.

Pay : 18,000 Per Month

Walk-In Date : On 16th April 2011 (Saturday) : 10 AM - 3 PM

Walk-In Venue :
Wipro BPO, Division of Wipro Ltd.,
3rd Floor, CIDCO station Complex,
CBD Belapur, 400614

Contact Person : PARIMAL MEHTA / ANIL

Please do carry an Updated CV

For More Details Please contact Anusha.p. 

Please send an updated profile to at : anusha.p24@wipro.com

Website : www.wipro.com

For more job opportunities please visit Recruitment 2011