New job Manager Contact Center

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Manager Contact Center Muhammad Aly posted a job: Manager Contact Center "We are looking for candidates for the position of Manager Contact Center at a Large Telecom Multinational Company. Position Title: Manager Contact Center Location: Lahore Sector: Telecom Company Type: Large Telecom Multinational Company Salary: 200K to 250K (plus car and fuel) Essential Requirements: Recent experience of managing a large Call Center Recent experience of Telecom or Banking or Call Center company Position Purpose This position revolves around managing people, performance and technology of the call centre to provide great customer experience. A high paced and target oriented job in which service expectations and revenue generation are to be met. Education & Professional Qualification -- Degree(s)/Major(s): 4 years Bachelors Degree from an accrediteduniversity /MBA Experience -- 5 years of work experience within Call centers -- Knowledge of the Telecommunications industry preferred Key Responsibilities • Managing, supervising, and coordinating the activities of call center professionals in providing customer services. • Liaising with team leaders, supervisors, third parties, and operatives to collect the information and resolving issues. • Planning and supervising changes and managing the daily operations of call centre. • Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts. • Setting up and meeting performance goals and targets for speed, sales, efficiency, and quality. • Maintaining current knowledge of industry new developments, productions, and involvement in network communication. • Recording statistics, performance levels and user rates of the call centre and preparing the reports. • Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes. • Forecasting and analyzing information against budget statistics on a weekly or monthly basis. • Reviewing the staff’s performance, determining training needs and scheduling training sessions. • Identifying, recommending and supporting the implementation of various programs for the improvement of call center processes. • Conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team. Functional Skills/ Knowledge Areas The incumbent must possess: • Ability to Coach and Monitor Call centre teams • Excellent problem-solving and communication skills. • Solid customer focus and should be able to operate well in teams. • Excellent management, problem solving and interpersonal skills. • Ability to work efficiently in a high demand, team oriented, and fast-paced environment. • Should be able to set, satisfy, and exceed targets. • Strategic Envisioning. • Stress / Pressure Management Ability. • very good understanding of the service organization and customer experience • sound analytical skills • excellent communication skills and the ability to present to top management • sound stakeholder management skills with the ability to get things done cross-functionally Candidate with relevant experience can send there CV at aly.careerpakistan@gmail.com"

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