New job Senior Manager IT Service Management in Gaithersburg, MD - please send resumes to dan.wienczkowski@rightthinginc.com

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Senior Manager IT Service Management in Gaithersburg, MD - please send resumes to dan.wienczkowski@rightthinginc.com Dan Wienczkowski, ACIR, CIR, CDR, CSSR, PRC posted a job: Senior Manager IT Service Management in Gaithersburg, MD - please send resumes to dan.wienczkowski@rightthinginc.com "Overview: - Responsible for leading all aspects of MedImmune's IT Service Management, Service Continuity, Reporting and Metrics, Service-Now Administration, and Asset Management. - Responsible for working with various IS/IT organizations to ensure key ITIL foundational processes are aligned, effective and efficient. - Responsible for the development of advance arrangements and procedures to ensure that the Infrastructure Services organization can effectively respond to a disaster. - Provide oversight for Asset Management, Reporting / Metrics, and Ticket System Administration teams. - Guide the development of the team, and help set and communicate the strategic direction of the organization. Responsibilities: - Work with IS/IT process owners to develop and improve ITSM process strategies for supporting the achievement of operational excellence in MedImmune's IS/IT operations globally. - Provide documentation, training, and mentoring to IS/IT resources to ensure appropriate awareness and competency levels with the ITSM processes. - Create and maintain governance structure for ITSM and process improvement across IS/IT. - Remain informed about ITSM leading practice developments, help to define a culture of continuous improvement, and promote the service management vision to IS/IT leadership. - Oversees the service continuity process. Develops policies and procedures for the infrastructure and "end user" computing services. - Conducts business impact analyses and assists company units to determine critical business processes, identifies acceptable recovery time periods, and establishes resources required for the successful resumption of business operations in the event of a disaster. - Establishes disaster recovery testing methodologies; plans and coordinates the testing of recovery support and business resumption procedures in different functional areas. - Provide direct oversight for Asset Management, Reporting / Metrics, and Ticket System Administration teams based on collaboration, best practices, standards, efficiency, and commitment to effective service delivery and responsiveness to the needs of the business. - Oversee Strategic management of software and technology-related hardware within the organization. - Assist in forming procurement strategies to optimize technology spend across IT/IS organization. - Helps drive continuous improvement efforts by analyzing KPI data and developing reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions. - Maintains contact with outside organizations participating in reciprocal agreements. - Apply a "business" focus to all assignments and responsibilities, measurement of results, and associated reporting. Additional Notes - A minimum of a Bachelor's degree, or equivalent work experience, is required. MS or MBA, or equivalent work experience, is preferred. - 10+ years experience in IT or IS environment executing and managing one of more ITIL processes. - 5+ years of experience in roles involving IT process design and/or implementation. Experience as an overall ITSM process architect is a plus. - Knowledge of asset management, ticketing system administration, service continuity and IT Service Management. - ITIL v3 Foundation certification required. Practitioner Certification or Service Master Certificate (e.g. ITIL Master) is a plus. - Demonstrated ability to apply knowledge of existing ITSM processes and industry process engineering methodologies and principles to daily assignments and activities. - Experience operating in a pharmaceutical or compliance regulated environment is required. Please send resumes to dan.wienczkowski@rightthinginc.com"

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