Tuesday, January 24, 2012

New job Technical Account Manager required – Cork (Ireland) (Spanish & Italian)

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Subject: Technical Account Manager required – Cork (Ireland) (Spanish & Italian)

Radomir Sevillano Borkowski posted a job: Technical Account Manager required – Cork (Ireland) (Spanish & Italian)

"SUMMARY Responsible for providing direct client support, responding to reported software product issues by troubleshooting, isolating and solving the problem. The TAM will maintain a high level of responsiveness to customer requests, needs and queries and take ownership of the premium support relationship to drive customer satisfaction by proactively managing and delivering technical information to our customers both online and via telephone. RESPONSIBILITIES AND DUTIES Manage support issues directly related to the use, support and implementation of company products and solutions with effective customer skills required over the phone, and online to ensure the highest level of customer satisfaction by understanding and identifying the customers complex network. Effectively interact with the engineering teams to provide solutions to complex technical issues. Provide phone and email support for designated PSP customers. Share best practices with TAM members to enhance the quality and efficiency of support. Attempt first call case resolution, software/network troubleshooting and proactive support services. Maintain and expand working knowledge of current company products as well as their integration and methods of support delivery. Assist in the development of the knowledge base by keeping the solutions database up to date. Any other ad hoc duties as required and defined by management EXPERIENCE REQUIRED Minimum 4-5 years basic knowledge of Microsoft Windows 2003/2008 or UNIX (AS/400 or S390) Operating Systems. Minimum 4 years experience in one or more of the following: Server/Desktop Operating Systems, Networking Architecture, Messaging Servers, Firewalls, Inter-relational Products and Peripherals customized to each client network. Minimum 3 years experience basic troubleshooting and management experience in multi-protocol (TCP/IP) routed network environment One or more of the following certifications or related experience: MCSE 2003/2008 Certification, UNIX System Administrator/RHCA-E/Solaris Administrator, Certified Lotus Professional, CNE or CCNA Knowledge, Skills and Abilities Required Strong multi-tasking and problem resolution abilities Ability to effectively instruct or guide customers’ onsite, online and via telephone. Ability to manage own time effectively. Quick learner with desire to learn new tools and techniques. Strong verbal and written communication skills, customer service, account management and negotiation skills with the ability to interface with a diverse set of clients. Previous experience working with multi-cultural teams. A requirement for this role is excellent written and verbal English language skills along with another European language: Italian and/or Spanish. You must also have excellent MS office skills (Word/Excel) Most of the job descriptions can be found at www.jobsforeurope.org. In case there is a missing job description you are interested in, please contact us. If you are interested in applying, please submit your cover letter and CV with the format “Name_LastName.doc” to recruitment@jobsforeurope.org putting in the email subject the position title. If this job isn’t of interest to you but you know of individuals that might be interested, please feel free to forward this email to relevant parties. Only EU citizens or professionals with an EU working residence permit may apply."

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