New job Service Availability Manager in Gaithersburg, MD - please send resumes to dan.wienczkowski@rightthinginc.com

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Service Availability Manager in Gaithersburg, MD - please send resumes to dan.wienczkowski@rightthinginc.com Dan Wienczkowski, ACIR, CIR, CDR, CSSR, PRC posted a job: Service Availability Manager in Gaithersburg, MD - please send resumes to dan.wienczkowski@rightthinginc.com "Title: Service Availability Manager Location: Gaithersburg, MD Job Description - Manage and coordinate the efforts of cross-functional service restoration teams to resolve the service outages that occur throughout all locations globally. - Ensure service issues are processed with urgency to continually minimize downtime impact to the business. - Responsible for Incident Management from initiation until an acceptable client work-around is in place. Responsible for all communications during a major system outage, ensuring management and business are kept updated as required. - Ensure post event/incident follow-up actions are addressed as published in any/all preliminary/final analysis documentation, having total ownership of incidents, problems and change activities that affect service. - Modify Major Incident Manager Procedures and Responsibilities on an as needed basis. - Review communications history for executive alerts, coaching those who produce alerts that do not meet or exceed our quality and timeliness standards. - On-call responsibilities and some shift work are expected. Requirements: - BS Degree or equivalent combination of course work and job experience. - Must have 5 or more years work experience with aligning the Incident management policies, processes, procedures, guidelines, metrics, and performance targets with a standard ITIL best practices. - Strong working knowledge of ITIL Incident & Problem Management. - Past experience serving in command and control role for a major operation. - Strong leadership, communication and meeting facilitation skills are required. - Ability to understand technical Infrastructure & Application troubleshooting activities. - The ability to multi-task and prioritize is essential. - Previous experience/exposure to Service Management principles and practice. - Ability to communicate complex technical issues to both technical and non-technical audiences. - Ability to influence multiple functional teams without any direct authority. - Must have experience working with global teams on Enterprise level infrastructure and applications. - Experience with Remedy or ServiceNow. - Experience working in ERP environments. - ITILv3 Foundation. - Working knowledge of relevant network technologies (e.g. Routers, Switches, Firewalls, IDS/IPS, VPN). - Understanding of multiple operating systems such as Windows Server, Linux, & UNIX. - Understanding of Storage Technologies (SAN and NAS). - General understanding of IT Security principles. - Pharmaceutical or Bio-Tech industry knowledge is a plus. - Excellent verbal and written communication. - Customer facing skills are a plus. - Problem management experience is desired. Please send resumes to dan.wienczkowski@rightthinginc.com"

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