New job Arrangements Counselor - City of Industry, CA

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Arrangements Counselor - City of Industry, CA Joyce Ng posted a job: Arrangements Counselor - City of Industry, CA "RESPONSIBILITIES Complete funeral and cemetery arrangements with families which are thorough, accurate, and timely and with appropriate follow-through to ensure customer satisfaction. Present and sell company’s products and services in accordance with company objectives; and accurately explain prices, services and policies. Demonstrate a high level of compassion, empathy and integrity. Proactively identify cost savings and revenue enhancement opportunities. Prepare accurate documents and enter arrangement notes into the AS400 in accordance with Company standards. Keep immediate supervisor promptly and fully informed of all problems and matters of significance and take prompt corrective action where necessary. Report the need for vehicle or facility maintenance. Prepare required reports on time, and actively participate in staff meetings. Handle customer changes with willingness, friendliness, and a “can-do” attitude QUALIFICATIONS MUST be bilingual in CHINESE (speaking) and ENGLISH 5 years experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices, including three years arranging funerals – RH experience preferred Licensed Funeral Director (or pass the California Funeral Directors Exam) and/or licensed Embalmer, preferred Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher Retail sales and customer service background a plus Minimum of two years of college; or A.A. degree, preferred Email resumes to jng@cscla.org"

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