New job Call Center Manager / Lexington, KY

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Call Center Manager / Lexington, KY Steve Balter posted a job: Call Center Manager / Lexington, KY "Churchill Downs Technology Initiatives Company is a growing, profitable entity that operates the Twinspires.com website and uses the most advanced technologies including real-time live video streaming, secure financial transactions and cloud based technology in a Linux environment. This position is in Lexington, KY. The Call Center Manager will manage the Player Services Department daily operations, performance development, and assist with process improvement strategy. Responsibilities include assistance in the development of the call center, monitoring team performance and service calls to ensure the call center goals are met, maintaining call center quality and organizing training efforts. Experience managing people, and monitoring trends based on inbound calls/chats/emails, and make recommendations on how to improve the quality of service. steve.balter@twinspires.com or call 408 747-0562 for a confidential conversation about this position. Local candidates only. No headhunters please."

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