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Subject: Customer Service Representative | In-Bound Call Center | Lincolnshire, IL

Demetra Dawson | @OSIdemetra posted a job: Customer Service Representative | In-Bound Call Center | Lincolnshire, IL

"Hiring a Customer Service Associate in Lincolnshire, IL Customer Service Associate Location: Lincolnshire, IL 60069 Hours: 33 - 40+ hours weekly Rate: $14/hr during training. $15/hr after training. Details: Work Hours: MUST BE AVAILABLE FROM 7:00am-9:00pm, Monday-Friday NO EXCEPTIONS Start Date: Contract Terms: Contract position (6-11 months) COMPUTER TESTING IS REQUIRED, EDUCATION VERIFICATION, 10 YEAR BACKGROUND CHECK (need addresses for the last 10 years), 7 YEARS EMPLOYMENT VERIFICATION (verify dates and name of the company if there are any gaps we need verification), DRUG TEST AND A CREDIT CHECK! Job Description: Works in a positive, team-oriented and structured call center environment and receives calls from clients employees, processing transactions, answering their questions, resolving issues, and responding to inquiries that may be related to their health, savings, retirement plans, or other human resource-related services (i.e.-payroll, leaves of absence, learning, etc.) 90% of time will be spent handling incoming and follow-up calls Works to develop an in-depth understanding of the customers spoken and unspoken needs Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know Navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer Makes any required customer follow-up calls and conducting any additional research Researches information and calls the customer back as required Required Skills: High School Diploma/GED with at least 1-2 years customer service experience OR No High School Diploma/GED with at least 5 years customer experience MUST BE ABLE TO SUBMIT A BACKGROUND CHECK, DRUG TEST, CREDIT CHECK, AND 7 YEAR EMPLOYMENT VERIFICATION!!! Must be comfortable working in a fast-paced learning environment Must be able to complete a paid-training program A genuine desire and commitment to serving customers Ability to learn by different methods Strong interpersonal communication skills Problem-solving and decision making skills Proficiency in a Windows environment Detail-oriented Comfortable working in a structured environment Previous benefits and/or Human Resources experience is a PLUS!!! http://bull.hn/l/P3FZ/3"

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