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Subject: Technical Account Manager (Japanese Speaking) | Palo Alto Networks | Santa Clara, CA

Anjali Mehta posted a job: Technical Account Manager (Japanese Speaking) | Palo Alto Networks | Santa Clara, CA

"Key Responsibilities • Own the overall post-sales technical relationship with named customers, and be responsible for total customer experience for those assigned accounts. This will involve orchestrating the engagement across multiple stakeholders e.g. customer, partner/SI and multiple functions within Palo Alto Networks. • Work at a strategic level within Palo Alto Networks, engaging with Senior Management within the Business Units in order to influence product direction on behalf of named customers. • Work at a high level within named accounts, developing and maintaining effective working relationships with customer dept leaders (e.g., Managers/Directors); as well as any key partners or systems integrators involved in their designated accounts. • Ensure the TAM engagement with each customer is planned and documented in a tailored customer support plan, which is executed on and regularly reviewed throughout the one-year engagement. • Throughout the customer engagement, fully document on-site visits, meetings/actions, customer interactions, and technical environment details. Also provide regular interaction reporting as agreed with the customer. • Conduct on-site visits as appropriate to develop the customer relationship, build familiarity with the customer environment and resolve any issues arising. • Provide mission critical support services, monitor complex issues and work closely with the Customer support and Engineering teams to ensure proper escalation and resolution processes are utilized. Requirements • 5+ years experience in technical support and/or professional services within the high tech industry preferred • 5+ years of client facing sales experience and/or services delivery roles. • Demonstrated ability to prioritize within a demanding workload and deliver results under pressure. • Broad technical knowledge of heterogeneous environments used by Enterprise Accounts. • Previous account management experience required, with demonstrable achievement of KPIs relating to customer satisfaction and account development. • Willingness and ability to travel (occasionally at short notice). • Ability to speak, read and write in Japanese is a must Education and Experience: BA/BS in computer science or equivalent (MBA a plus) To apply please click on the link below: http://hire.jobvite.com/j/?cj=oEMNWfwT&s=LinkedIn_Group"

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