New job VP Customer Support Services Job Code (01803083) Location: Greensboro, NC Salary: $100,000.00 - $120,000.00

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: VP Customer Support Services Job Code (01803083) Location: Greensboro, NC Salary: $100,000.00 - $120,000.00 7SolutionsUSA Ken Nunley posted a job: VP Customer Support Services Job Code (01803083) Location: Greensboro, NC Salary: $100,000.00 - $120,000.00 "Full Benefits: Yes Interview Exp: Yes Relo Exp: Yes Bonus on performance / company profitability Products: High-tech / electronics for law enforcement Environment: Small sub-assembly manufacturing plant of 30 Competitors: Manufacturing such as ATM, Vending Machines, Scanning equipment, or other intelligent electronics equipment. General Comments: Due to the high volume of applicants we respectfully request that interested qualified candidates adjust their resume verbiage to speak directly to the needs of the client and their job description. Submit to Ken@7SolutionsUSA with Salary and Relocation preferences. Please review all of our nation-wide jobs at www.7SolutionsUSA.com before you contact me. General Comments Client is the dominant player in their market, and is held by a $20Bn dollar international aerospace company. Client is experiencing a growth mode with diversified products and technology improvements. Position Summary  The Vice President of Customer Support Services reporting to the CEO is responsible for managing and supervising technical support and customer service departments as well as all internal IT infrastructure.  This includes inside and external client field support team, responsible for all equipment and software installation, repair and scheduling.  The incumbent will also have full P/L responsibility with a mandate toward continuous improvement in all areas of operations and personnel. Manage 2 direct reports and a team of 15. Responsibilities • Coordinating and working closely with the VP’s of Manufacturing, Sales and R&D, ensure that the company delivers world-class customer service in a demanding environment, both with internal and external clients. • Must be a new set of “eyes” to review and evaluate current structure of all departments under management, and provide a clear blueprint to restructure towards a solid foundation for growth. • Manage the teams to Excellence with good metrics and solid management oversight. • Determine metrics appropriate to business, then use these metrics to measure performance and drive improvement. • Ensure that procedures are followed, required data is collected and documented, and response to customers is timely. • Conduct data analysis of Customer Support databases and communicate findings to management team. • Drive continuous improvement of business through Kaizen Events and other relevant techniques. • Professionally manage all aspects of production issues, such as facilitating meetings escalation, notification and resolution of problems. • Communicate technical information in a common language understood by a diverse group comprised of technical and business stakeholders. Requirements • BS in an Engineering related discipline or Computer Science together with results-oriented management/leadership in comprehensive diverse organizations(large and small) within an entrepreneurial environment with solid working knowledge of strategic planning, business development, sales and budgeting in a fast growth industry • 10 years as a demonstrable technical leader or manager of areas related to customer support, field service and operations with effective leadership qualities to interface and generate respect/trust from staff and external constituencies • Experience having built a desk / call center from scratch i.e. laying out the methodology and process platform a plus • Proven ability to work in a high pressure, demanding environment. • Quality concept experience (Six Sigma, LEAN, TQM, ITIL, etc.)"

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