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Subject: Team Leader (Level 1/2 Helpdesk Support) – Permanent Sydney North $60,000 - $70,000

Anthony Daly posted a job: Team Leader (Level 1/2 Helpdesk Support) – Permanent Sydney North $60,000 - $70,000

"Working in the travel industry you will be leading a team of level 1 & 2 Helpdesk support. You will be responsible for handling service desk requests, investigating and resolving user problems whilst ensuring a high level of user satisfaction at all times. This is a proactive as well as reactive role, requiring strong communication skills combined with a high level of technical knowledge. You will be required to work using your own initiative as well as working well in a team. POSITION DUTIES AND RESPONSIBILITIES: • To provide 1st and 2nd level support for all internal corporate staff, 2nd level support for customer and website issues • Deal with phone calls and queries • Monitoring service desk queries and providing technical support as required • Communicating and troubleshooting directly with remote IT departments • Installing PC’s and troubleshooting hardware problems • Providing desktop, printer, phone support in a Windows XP/2003/AD/Exchange environment • Deploying new PC’s, PC migrations and configuring new users • Improving the IT environment and processes • Resolving hardware issues • Troubleshoot simple networking issues EXPERIENCE •Previous experience Team Leadership experience supporting Desktop, Laptops, Polycom Phones, Printers or Multi Functional Devices • Previous experience supporting operating systems i.e. Windows XP, Windows 2003 Server • Previous experience supporting Microsoft applications i.e. Internet Explorer, MS Office 2003 and 2007 environments • Previous experience working with IPFX phone systems • Previous experience supporting a call centre • ITIL knowledge preferable but not essential • Understanding of technology infrastructure and basic Networking Protocols e.g. TCP/IP and Telnet • IBM I-Series knowledge and experience would be highly regarded but not essential • Experience in change control procedures desirable but not essential • Impeccable communication & presentation skills. Exceptional pride and ‘Can Do’ attitude REQUIRED SKILLS AND CAPABILITIES • Strong understanding of PC and laptop hardware • Working knowledge of Active Directory • Knowledge surrounding IPFX phone systems • Excellent communication skills both written and verbal • Eager to learn new skills • Able to work as an individual and as part of a team • Ability to work under pressure • Good organizational skills • Able to prioritise large workloads Note: only suitable applicants that meet the above criteria will be contacted. Thank you for your interest."

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