New job Customer Engineer/ Field Technician in Washington, DC, Silver Springs, MD, and Baltimore, MD, - please send resumes to dan.wienczkowski@rightthinginc.com

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Customer Engineer/ Field Technician in Washington, DC, Silver Springs, MD, and Baltimore, MD, - please send resumes to dan.wienczkowski@rightthinginc.com Dan Wienczkowski, ACIR, CIR, CDR, CSSR, PRC posted a job: Customer Engineer/ Field Technician in Washington, DC, Silver Springs, MD, and Baltimore, MD, - please send resumes to dan.wienczkowski@rightthinginc.com "Summary: - Responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction - Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25) - Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support - Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region - Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level - Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Representative/Service Technician Tech when necessary - Represent NCR in a manner that reflects positively on the image and reputation of the company - Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements - Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services - Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation - Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management - Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases - May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports; Conducts work at customer site(s), local NCR offices, or in a virtual environment Qualifications: - High School Diploma or equivalent - 1-3 years of related experience - A+ Certification - Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills; Specific hardware and operating system knowledge on assigned products - Systems Architecture (e.g., Client/server architecture, Web based systems) - Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call - Database management systems (e.g., SQL interfaces, remote data) - Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN) - Associate’s Degree (preferred) - 3+ years of related experience (preferred) To Apply: http://www.ncr.com/about-ncr/careers/us-opportunities"

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