New job Customer Engineering/Technology Service Delivery Manager - Long Island (Islandia), NY

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Customer Engineering/Technology Service Delivery Manager - Long Island (Islandia), NY Doug Hieger posted a job: Customer Engineering/Technology Service Delivery Manager - Long Island (Islandia), NY "Will be responsible for the day-to-day management and operations of Engineering team in NY and will work with Project Management division to oversee project staffing and operations during the delivery of external client networking engagements. Success in this role requires expertise in delivering technology solutions and involves significant customer interaction and requires strong technical, organizational, communication, leadership, and client relationship skills. Responsibilities: * Will manage overall operations of the NY Engineering Team with responsibility for solution deployment, technical requirements determination, resource allocation, project performance and profitability, scheduling, budgeting, customer issue resolution and overall client satisfaction. * Oversee Project Management (smaller projects) and ensure that projects are delivered on-time and within budget * Meeting and improving cost, schedule, performance and quality requirements * Revenue calculation and reporting including measuring and analyzing utilization and realization * Service reporting, including key performance/goal indicators * Manage, develop, train, and mentor team on projects and assess performance for engagement and year-end reviews. * Career development and technical certifications/skills planning for team. * Process development and implementation. * Assist with Business planning and development * Conduct yearly performance reviews. * Work closely with clients and staff to develop client and project risk assessments, implement opportunities, and recommendations regarding business and IT process optimization and profit improvement. * Maintain active communication with clients and other teams to manage expectations ensure satisfaction, make sure deadlines are met, and lead change efforts effectively. * Team with partners and senior managers on proposals and business development calls. * Maintain strong client relations and cross-sell services within the assigned group of clients. Requirements: * A minimum of 5 years experience managing professional services delivery of networking solutions from definition through execution, measurement and reporting of results either as a Senior Network or Systems Engineer or Project Manager * A minimum of 3 years people management experience including training, development, mentorship and day-to-day responsibility of technical / engineering teams. * Strong technical background in the areas of IT infrastructure solutions including server, email, network, and storage technologies (virtualization, consolidation, unified communications, security, etc.) * Experience and demonstrated success working with external clients to develop and implement technical solutions. * Ability to manage and report on project metrics and profitability analysis a plus * Bachelor's degree in Engineering, Computer Science preferred; advanced degree is a plus * Formal project management training and/or PMI certification a plus * Strong client interaction, interpersonal and leadership skills and experience * Absolutely MUST have excellent written and verbal communication skills. * Please e-mail resume to: jscassoc4u@att.net"

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