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Anna Mathieu posted a job: Now hiring Technical Account Manager. We are recruiting for an outstanding technical account manager to be the primary contact and liaison between our customers and all other departments. Contact: ... "Hiring a Technical Account Manager – Data Intelligence #19863 in Milpitas, CA #19863 Technical Account Manager – Data Intelligence Location: Denver, CO Company: Our client provides IT executives with the necessary information to make confident, data-driven decisions that support IT transformation. Using robust data intelligence solutions, IT will have a true end-to-end view of their entire environment with the data quality and analytical insight needed to optimize Service Management, Asset Management, Software Asset Management, Financial Management, and Governance, Risk & Compliance. Job Opportunity: We are recruiting for an outstanding technical account manager to be the primary contact and liaison between our customers and all other departments. The ideal candidate will have great account management skills, excellent technical credentials, and most importantly, a friendly, consultative approach to addressing customer needs and driving customer satisfaction. Responsibilities: - Achieving maintenance and term renewal goals - Providing an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds the customer expectations - Listening carefully for customer feedback by using surveys, monitoring customer interaction workspaces and other online environments - Drive user adoption and expansion within existing accounts - Share best practices with accounts to maximize ROI. Document and evangelize business value internally and externally. - Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs - Coordinating with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines - Documenting bugs, writing up field notes, and capturing ideas and requirements that will improve our products and services - The company’s application integrates data across many departments and requires cooperation between IT divisions as well as business lines. TAM will be responsible for aligning people, process and technology to achieve operational readiness. Requirements: - Energized by making customers happy and successful - Ability to understand the customer better than they do, to anticipate future needs and help determine the ideal solution for issues - Superior team organizer and lead, with the ability to coordinate between business, technical, and sales people - Good knowledge of the use of IT in large enterprises - Excellent organizational, analytical and negotiation skills - Phenomenal communication skills are a must for this job - Driven to create success in a difficult situations, through brilliant problem solving, communication, and relentless persistence - Able to perform well in the face of tight deadlines and tough technical and organizational challenges - Bachelor’s Degree and 5+ years of experience in account management, professional services or technical project management Bonus: - Requirements gathering methodology and experience - Savvy abo... http://bull.hn/l/YLRH/3" | |||||
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Wednesday, January 16, 2013
New job Now hiring Technical Account Manager. We are recruiting for an outstanding technical account manager to be the primary contact and liaison between our customers and all other departments. Contact: ...
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