LinkedIn Following

Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com
Subject: Support Specialist job in New York, NY

Katerina Belova posted a job: Support Specialist job in New York, NY

"Please do not contact me about this job. View company name and apply directly at: http://bit.ly/qFMNBK Job Description Broadway Technology is a cutting-edge financial technology company specializing in proprietary trading, automated trading, order execution services, and best-of-breed solutions. We hire people who share our commitment to pushing the technological envelope, working as a genuine team, learning from experience, solving hard problems, and getting things done right. Job Responsibilities • Ownership of customer support from level one production support to developer support. • Troubleshooting customer production problems, often directly on their machines with VPN access, and quickly restoring down systems. • Working with customer developers to help them program against Broadway’s software. • Ownership of knowledge base and customer ticket entry system. • Generation of knowledge base content and other user-facing information to continuously improve Broadway’s “self-support” model. • Software release and deployment. • Producing weekly support status reports and following-through with customers about their Broadway support experience. • Ownership of automated build process. Job Requirements • Strong attention to detail. • Ability to learn a complex system quickly. • Superior verbal and written communication skills with patience and a friendly demeanor as a customer facing member of Broadway. • Self-motivation and discipline with great follow-through. • Proven problem solving abilities. • Bachelor’s degree in engineering or science-related field. Required Experience • 3 years providing support to financial customers, preferably traders/trading firms. • 3 years communicating with users and executing on feedback. • 1-3 years experience with the software life cycle and successful delivery of products. • 1-3 years creating and managing build scripts and makefiles on Windows. The candidate should be comfortable with building a makefile (GNU make) from scratch, if necessary. • 1-3 years with at least one scripting language (C#, Perl, Python, etc...). • 1-3 years experience with source code management systems (SVN, CVS, ClearCase). • Basic experience with C++ or other object oriented language"

Go see this job post »

Don't want to get activity notifications: Change your following people settings »

Learn more about following people's activity