New job Urgent opening for Application Support - L2 Support role, Unix, Shell Scripting, Oracle

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Urgent opening for Application Support - L2 Support role, Unix, Shell Scripting, Oracle Sanika R posted a job: Urgent opening for Application Support - L2 Support role, Unix, Shell Scripting, Oracle "Hi, About Us Global Technologies premier human resource placement agency and has established itself as a reputed multi-faceted team of highly qualified and experienced consultants, from diverse professional fields and expertise, who understand the rapid changes taking place in the global business environment. Based in India – third largest pool of skilled manpower in the world, we are well positioned to service the varied staffing needs of diverse business segments. One of our client looking for the below mentioned position. Position: Application Support - L2 Support role, UNIX, Shell Scripting, Oracle Total experience: 3+ yrs Job Requirements : Job Description Provides technical second-level product support for company’s DataNet applications. Responsible for creation and tracking of trouble tickets and resolution of escalated support incidents. Answers technical support queries and implements fixes for application problems. Works on cross-functional teams to proactively address support issues. Creates and maintains documentation for supported applications. Coordinates with customers to resolve technical support issues Principal Duties and Responsibilities: Control production by monitoring system processes, working to resolve system abends and following established escalation procedures as required. Monitor, execute and support the operations installation of new software releases/updates into production by providing high-level technical guidance to operations personnel. Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction. Provide the technical expertise and system knowledge to support operations efforts as it relates to customers, problems, issues and concerns. Generate external requested reports, files, and documentation to support problem resolution, billing issues, and new revenue generation. Generate internal reports to support future business opportunity as well as analyzing and giving problem resolution to the following departments (Product Management, Client Relations, and Sales). Provide input and feedback to Product Development in the form of TSG tickets to resolve customer problems, issues, and concerns that require production program changes. Develop and implement software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators. Conduct reviews of code release notes to evaluate potential problems prior to release of software in the production environment. Execute the annual Disaster Recovery test. Execute the annual required audits Share knowledge and best practices with other company personnel. Participate on a rotation pager schedule that provides system support on a 24 X 7 basis, 365 days/year. Desired Candidate Profile Technical Requirements 3-8 yrs relevant professional experience in the areas of application support, technical customer support. Scripting experience in a UNIX environment: shell, Functional understanding of company Applications Strong troubleshooting and error analysis skills Working knowledge of Information Security concepts Working knowledge of database environment, utilities and SQL Familiarity with testing methods Note: Please send cvs only, who can able to attend the interview weekdays (Interview on Friday 25 November from 10am – 4:30pm) with short notice period. Job Location: Bangalore If this interests you kindly forward, your latest updated profile as reply to this mail & we will call you at your convenient time for provide more details. We would really appreciate if you refer any of your friends and colleagues....! Please Contact: Nagesh M.Y Global Technologies Cell:+91-99800 21291 nagesh@global-tech.co.in www.global-tech.co.in"

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