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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Kristina Varhelyi posted a job: "Hiring a Senior Technical Support Engineer based in Buenos Aires in Buenos Aires, Argentina Chronos Consulting (www.chronosconsulting.com) is part of the Coberon Chronos Group, an award winning global leader in permanent and temporary staffing, RPO and business process automation solutions (www.chronosworkflow.com) for global multinationals. The Group owns and operates 41 offices worldwide.   Follow us on twitter.com/coberonchronos and facebook.com /coberonchronos  Our client designs, develops and supports world class telecommunications networking products and services to communications service providers.   Senior Technical Support Engineer Based in Buenos Aires   Responsibilities:   Provide technical support (both hardware and software) to our client\s customers, partners, account teams, deployment engineers and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems • Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity • Prepare presentations for the group regarding lessons learned, new releases and issues to avoid • Share and transfer knowledge, and where necessary, mentor other members of the team • Effectively utilizes moderate lab setups to recreate and solve problems • Submits complete and correct Defect reports in area of expertise • Acts as a technical expert and provides support on a world-wide basis • Interacts across TAC teams and development teams at peer level • Participate in products homologation and lab trials • Monitor incoming calls and log cases • Login to customer’s network to assist with troubleshooting; • Perform hardware and/or software upgrades and expansions • Collect logs from trouble system for the purpose of escalation to engineering • Uses the tools and follow procedures when troubleshooting a problem • When required, travel to customer location to execute troubleshooting on site; • Participate in writing Method of Procedures (MOPS), Acceptance Tests, Root Cause Analysis (RCA), and Knowledge Management solutions (KM) • Eventually execute equipment and project installations for customers, perform system initialization and/or acceptance testing in accordance to company procedures • Expected to usually work on business hours but projects often require working different shifts, extended shifts, weekends, holidays, and travel to an out-of-town job site may be required as much as 40%.   Requirements:   More than 5 years of Industry expertise with at least one major vendor of networking equipment Has had extensive customer relationship experience and demonstrates excellent customer services skills through issue resolution and proposed solutions. Recognized as a subject matter expert in a product area and provides intermediate technical knowledge with the following technologies: Data Technologies: BGP4, OSPF, Integrated IS-IS, Ethernet, L2 Protocols (STP, RVT, OAM), PPP, Frame Relay, ATM and MPLS (VPWS, VPLS, IPVPN, LDPxRSVP, Traffic Engineering). TX Technologies: SDH, PDH and CWDM/DWDM Fluent in Spanish and English conversation.   http://bull.hn/l/H4HQ/3"

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