New job +NEW VACANCY+ Training Manager in a Telecom company based in Canary WHarf, London- UK

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: +NEW VACANCY+ Training Manager in a Telecom company based in Canary WHarf, London- UK Blueprint Personnel posted a job: +NEW VACANCY+ Training Manager in a Telecom company based in Canary WHarf, London- UK "BLUEPRINT PERSONNEL: Blueprint Personnel is specialist recruitment consultancy offering a thorough, confidential and above all professional recruitment service to companies and individuals throughout the UK. We focus on recruitment for both permanent and temporary placements. We look after the top jobs in the UK within a diverse and loyal client base. Our client: Our client is a dynamic, fast growing provider of prepaid telecommunications services for consumers and businesses throughout the world with 1 million subscribers in Holland, Belgium, Sweden, Switzerland, Norway and Denmark in 2008. They pursue the objective of being the market leading global prepaid telecommunications with over 7 million subscribers in 2012. They are looking for a Training Manager to join their teams to fully train customer service agents with specific language and product knowledge. Key Responsibilities: • Liaise with Product Managers and Operations team in devising appropriate Training Plans- including the design, delivery and evaluation for project specific training. • Knowledge and experience of training needs analysis, learning process/styles (including measurement) with the ability to translate learning needs into workable courses. • To design and deliver ongoing coaching, training and retraining for all customer service agents. (soft skills based training) • Ability to source information and disseminate into Mandatory / Good to know information. • Administration and reporting on training activity within the call center. Essential Requirements: • Proven success in training/ coaching/ development, ideally in a call centre environment or similar. • Proven success working with clients and internal stake holders to develop creative, innovative, and effective training/ coaching materials and methodologies that are relevant to call centre. • Strong communication skills with an influential style, with the confidence to effectively communicate to all levels. • Ability to write, deliver and evaluate training plans and to talk confidently about training strategies. • Ability to multi task and manage time effectively. • Knowledge and/ or experience of conducting complex TNA’s, managing learning styles. • Highly knowledgeable about the contact centre industry, with the ability to critically review existing systems and implement standard processes to deliver a high level of service to both our internal and external customers. • Positive with a can do attitude. • Must be fluent in Dutch and English. • Must be familiar with CRM’s and Microsoft applications. • Ability to deal with all situations calmly and efficiently. • Ability to work under pressure. • Must be decisive and have excellent interpersonal and people skills. Working hours: • Flexibility with shift patterns is required to ensure support across operational hours: 8am to 10 pm • Rolling shift patterns are 5 days out of 7 (40 hours per week), including weekends whenever required. Benefits: • Permanent place • Possibility to develop skills in a multi lingual environment. To apply in confidence please send your CV to james@blueprintpersonnel.com BLUEPRINT PERSONNEL “Total solution for effective talent sourcing, management and growth of skilled employees” http://www.blueprintpersonnel.com/index.html"

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