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Subject: VCE is hiring a Techincal Support Manager for our expanding EMEA operation based in Cork, Ireland...

Donal Flanagan posted a job: VCE is hiring a Techincal Support Manager for our expanding EMEA operation based in Cork, Ireland...

"Job: Technical Support Manager in Cork, Ireland Technical Support Manager The Company: VCE, the Virtual Computing Environment Company formed by Cisco and EMC with investments from VMware and Intel, accelerates the adoption of converged infrastructure and cloud-based computing models that dramatically reduce the cost of IT while improving time to market for our customers. VCE, through the Vblock platform, delivers the industry's first completely integrated IT offering with end-to-end vendor accountability. VCE's prepackaged solutions are available through an extensive partner network, and cover horizontal applications, vertical industry offerings, and application development environments, allowing customers to focus on business innovation instead of integrating, validating and managing IT infrastructure This is an excellent opportunity to join a start-up with huge potential due to the collaboration of established brand names. V(VMware) + C(Cisco)+ E(EMC). Role: Promote and maintains a high level of Customer Satisfaction via management of a group of individual contributors within an area of technical and product expertise. Provides managerial support, resolution and effective communication as needed. Identifies, informs, and works with management teams and senior leadership towards customer issue resolution. Nurtures and develops Technical Support Engineers with coaching and appropriate technical training. Principal Duties: Manages the activities of a group or department of individual contributors and/or supervisors responsible for providing remote support in resolving customer issues when problems have been identified and escalated. Directs the efforts of Technical Support Engineers engaged in post-sales activities, escalations, customer care and vblock account management. Maintains management awareness of problems and situations. Secures and allocates VCE (and/or VMWare, Cisco and EMC) technical support as needed to maximize investment. Manages up to 15 direct reports. Conducts salary and performance reviews. Acts as a coach and mentor to employees within assigned span of control. Forecasts personnel requirements through maintaining effective communication with Sales and Service organizations. Communicates and enforces all VCE policies and procedures. Accountable for operational results in terms of group performance standards/metrics, customer satisfaction and budget/expenses. Manages the coordination, implementation, administration and execution of technical support programs, personnel, communications, projects, products, performance metrics/standards, as well as strategic policies and directives for assigned areas. Requires complete fundamental knowledge and awareness of goals and objectives. Participate in short and long term planning for assigned area. Identifies issues, provides input and makes recommendations regarding Technical Support programs, tools, projects, products, process, metrics, standards and customers. Ensures that all issues are escalated in accordance with polic... http://bull.hn/l/NL3H/2"

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