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"Senior Technical Engineer in Minneapolis, MN Superior Technical Resources has a direct hire opportunity for a Senior Technical Engineer in the Bentonville, Arkansas area. The purpose of this position is to provide outstanding technical and testing client service support to their assigned client and their vendor partners. Develop and maintain productive client relationship through professional services by applying safety standards and regulations to various consumer products for major clients. Protect the client's brand by actively participating in developing, implementing and measuring continuous improvement to the client's safety process. Provide onsite technical support to the client and liaise with the Technical Services (TS) as it relates to support, consultation, interpretations and governance. Lead technical portions of client meetings, presentations and seminars and develop and deliver service line training presentations for client and supplier seminars. Participate in meetings with the client to introduce and explain BV's services in the appropriate service line. Analyze customer inquiries and patterns of service requests that fall outside the scope of BVCPS services and estimate market potential and possible operational impact for BVCPS. Partner with the Business Development (BD) and Account Management (AM) to ensure the successful integration of new services for existing clients and assist with technical input for the Request for Proposal (RFP) process. Contribute to a mutually beneficial client / service provider relationship: Manage, analyze and communicate technical issues/questions. In conjunction with TS, research solutions as needed and provide recommendations for resolutions and required product improvement for product safety and performance requirements. Support AM in developing strong relationships with the client, Production, Designers, Merchants, Vendors and BVCPS labs globally. Investigate consumer complaints and product failures by investigating historical reports such as past Line Review comments, test reports, communication with sourcing offices, etc., in order to identify root cause of failure and corrective or preventative action. Contribute to special projects (i.e., competitor product studies, manual updates, etc.) as requested by the client and/or internal business partners. Keep up to date on technological changes in assigned areas of responsibilities through industry publications, seminars and working with Subject Matter Consultant (SMC) in TS. Attend seasonal product line reviews and participate in product development meetings. Support AM in preparing power point presentations, conducting Merchant and vendor training, developing training materials and agenda. Primary onsite BVCPS technical contacts for all safety/regulatory issues/questions associated with assigned consumer product programs for clients.When required by client, evaluate products submitted for safety issues and applicable safety standards. Identify and communicate expectations for products to all concerned parties at any stage of the product life cycle. As per the client program, assure accurate preparation and dissemination of review documentation, products safety requirements, or other program-specific information. Provide information, as needed to handle product failure, field complaints, and other issues that may arise during or after production. Provide technical consultation to both internal and external clients including suppliers and vendors. Participate in inte... http://bull.hn/l/EKB7/1" |
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Wednesday, February 1, 2012
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