New job Need Application Routing Integrators - Jacksonville, FL

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Need Application Routing Integrators - Jacksonville, FL Nandoo Sabka Bandoo laki.nandoo@gmail.com posted a job: Need Application Routing Integrators - Jacksonville, FL "Position -1 : Team Lead for Application Routing Integrators Position -2 : Application Routing Integrator Position -3 : System analyst for application and routing - CTI Location : Jacksonville, FL Duration : 3 Months Role The role of the Application and Routing Integrator is to develop, integrate and support of Enterprise CTI solutions among a diverse technology environment. This includes, but is not limited to, overseeing evolution/production support of Genesys CTI Framework and related applications, Contact Center Voice Platforms (i.e. ACD) and third party integrated solutions such as Call Recording, and other possible integration points. Qualifications / Experience: • A strong understanding of computer networking concepts • Strong knowledge of software installation and distribution technologies • Working knowledge of Project Management lifecycles • Functional understanding of Contact Center platforms (IVR, CTI, Voice Carriers, ACD/PBXs, etc) • Considerable hands-on experience with the core Genesys CTI framework (T-Server, URS, Stat Server, Config Server and Management Layer) 7.x or higher in a multi-site environment, including (but not limited to) installation, configuration and tweaking of the suite • Experience with the peripheral Genesys Suites, including WFM, InfoMart, Multimedia and etc. • Working knowledge of the Spectrum ACD, Avaya PBX/ACD and the Cisco Call Manager Thanks & Regards NANDA LAKKAKULA VEDAINFO INC. Phone No. : 913-815-8553, Fax : 310-634-0307 Email Id : nanda@vedainfo.com, Website: www.vedainfo.com"

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