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Subject: Opening for "Techinical Support Senior" at MI.

laxmi prasanna posted a job: Opening for "Techinical Support Senior" at MI.

"Hello, Hope your are doing good!!! This is Prasanna from Miracle Software Systems a premium partner of IBM. We have immediate opening on "Techinical Support Senior" at MI. Please respond to my mail if you are comfortable with the job requirement and location. Else please forward my mail to others having "Knowledge Manager" experience. Position : Techinical Support Senior Location : MI(Farmington Hills) Duration : 12 Months Visa Status : GC or Citizen or H1B(need). Skills: Trouble tickets, Sharepoint, Lotus Notes Description: - Includes Administrative support of Sharepoint Site Collections & Lotus Notes Platform. - 2nd and 3rd Level support tickets involving Application Access, Group Management, Adds / Moves / Changes and troubleshooting of standard implementation of both environments is the core daily run tasks for this job. Responsibilities: - Position requires executive level hands on support. - Excellent customer skills are a requirement for this role. - Recent certifications in these technologies are required. - Other responsibilities include installs, configures, supports, and maintains application environment. - Determine user needs and incorporate them into the design and overall plan for support. - Organizes and coordinates the activities associated with installation, deployment, and upgrade of software. - Responsible for acting on existing trouble tickets established in the tracking system. - Receive complex tickets that help desk and technical support analyst cannot resolve remotely. - Identifies, researches, and resolves technical problems. Documents, tracks and monitors the problem to ensure timely resolution. - Familiar with a variety of the IT technologies, concept, practices, and procedures. - Relies on experience and judgement to plan and accomplish goals. - Performs a variety of tasks. - Works under general supervision; typically reports to a team lead or supervisor/manager. If you are interested please send the updated profile along with the following details. Needed Details: Consultant Name : Contact Number : Email ID : Availability : Current Location : Relocation : Visa Status : Bill Rate/Salary : SSN(Last four digits) : Interview process telephonic and F2F. Awaiting for your reply.. -- Thanks & Regards Prasanna Kolli IT Recruiter Miracle Software Systems.Inc Direct: 248-233-1852 vkolli1@miraclesoft.com www.miraclesoft.com"

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