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Subject: I have a great job opportunity available - fantastic work environment - know anyone who might be a good fit?

Michael Johnson posted a job: I have a great job opportunity available - fantastic work environment - know anyone who might be a good fit?

"Know anyone for this job? Service Desk Technician in Washington, DC The Service Desk technician will provide on-site technical support for desktop hardware and software by taking responsibility, determining and executing appropriate resolution, and communicating the resolution to the customer. Goals: To be proactive in preventing problems through instruction, training, and resolution. To ensure minimal customer downtime and excellent customer satisfaction. Primary Responsibilities/Objectives: Troubleshoot and provide resolutions upon initial contact when possible (using password management tools, remote desktop, etc.). Maintain accurate up-to-date status on all tickets. Ensure no tickets are older than 3 days in personal queue. Check and respond to all email and voicemail in a timely fashion. Answer all Service Desk phone calls within 3 rings. Assist users with hardware and software problems. Perform basic hardware and workstation repairs. Assist with Blackberry issues. Develop and maintain technical documentation for desktop hardware and software applications. Ensure that all users have been properly communicated before closing a ticket request. Will be working at the Service Bar to assist with walk-up customers Treat all customers with courtesy and professionalism. Complete Time Tracking-This is to ensure that all hours worked are tracked. Requirements: Positive attitude and superior customer service skills At Least 2 years experience working at a Help Desk or a Bachelors Degree Experience with MS Windows XP and Windows 7 computing environment. Experience with the following: MS Office 2007/2010 MS Outlook Sharepoint Internet Explorer 8.0 and 9.0 VPN (Virtual Private Network) Excellent problem solving/analytical skills. Excellent oral and written communication skills. Ability to work in a fast-pace environment Must be able to multi-task, change direction, set priorities, and meet deadlines Dependable and available to work early or late to meet deadlines when required Must be able to work in a team environment. Must be able to work with minimal supervision A+ certified is a plus Blackberry experience is a plus. http://bull.hn/l/Z2RG/5"

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