New job + NEW VACANCY + CUSTOMER SERVICE DIRECTOR Multinational Water Sanitation Company Jeddah Arabic Nationals Only tilly@firstresortrecruitment.com

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: + NEW VACANCY + CUSTOMER SERVICE DIRECTOR Multinational Water Sanitation Company Jeddah Arabic Nationals Only tilly@firstresortrecruitment.com Richard Hayman posted a job: + NEW VACANCY + CUSTOMER SERVICE DIRECTOR Multinational Water Sanitation Company Jeddah Arabic Nationals Only tilly@firstresortrecruitment.com "Our client is a international leader in Water and Sanitation with an outstanding reputation and over 10,000 employees in Europe alone. They are now working on new contracts across the Middle East within the water, sanitation, sewage and wastewater sector and are looking for new professionals to join their expanding company. We are now looking for a Customer Services Director to be based in Taif/ Mecca, Saudi Arabia Reporting to: General Director KEY RESPONSIBILITIES: • Prepare the Customer Services Initial Service Delivery Plan • Support the team with customer awareness and communication and prepare the Customer Communication Report • When present, supervise the activities of the Customer Data Management Expert, who will otherwise be under the direct supervision of the Transitional Services Manager • Define the organisation, policy statements, resources, procedures, guidance and reporting requirements for the department in consultation with the QHSE and Performance Managers, as appropriate, and implement them. • Manage and optimise the organisation of the departmental activities and the use of resources allocated to it, to optimise efficiency • With the support of the Performance Manager, prepare the Annual Service Delivery Plan for Customer Services • Develop and propose a Customer Charter in close consultation with the QHSE Manager • With the support of the Customer Services Managers, prepare the Customer Interface Strategy Report • With the support of the Customer Services Managers, manage the establishment, commissioning and staffing of the new Customer Service Centres • With the support of the Customer Services Managers, prepare the Billing, Payment and Collection Strategy Report and its implementation • Define and propose new, Improved New Connections Procedures ACCOUNTABLE FOR: / DELIVERA • Customer Services Initial Service Delivery Plan • Customer Communication Report • Monitoring the Customer Data Management Expert with the Interim Customer Database • Annual Service Delivery plans • Policy statements, procedures and guidance • Customer charter • Customer interface strategy report • Commissioned customer service centres • Billing, Payment and Collection Strategy Report • Implementation of the new Billing, Payment and Collection Strategy ESSENTIAL REQUIREMENTS: • Degree in Business Management/ Admin/ Engineering preferred • At least 10 -15 years experience • Must have 5 years experience of international exposure • Customer Services Management experience in a large utility BENEFITS • Competitive Salary package depending on experience • As a guide: Around $100k USD per annum base salary plus accommodation, transport and medical • Tax free earnings • Full relocation package available • Visa arranged for you To apply in confidence please email your CV to tilly@firstresortrecruitment.com FIRST RESORT GLOBAL RECRUITMENT Leaders in Executive Level Recruitment Worldwide www.firstresortrecruitment.com"

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