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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Vaclav Mysak posted a job: "Hiring a Manager, Service Management in Prague, Czech Republic Manager, Service Management    **** IN ORDER TO BE CONSDIERED FOR THIS ROLE YOU NEED TO BE A HOLDER OF EU PASSPORT OR HAVE PERMANENT RESIDENCY IN THE CZECH REPUBLIC****    Job Overview:  Lead team responsible for system maintenance, configuration maintenance, release management and day-to-day service request activities in our Production Support group for all applications hosted by Concur. Employee will be a member of a Production Services team that is supporting the operational activities related to deployment and maintenance of our rapidly expanding business around the world. Responsibilities: Manage a team responsible for system maintenance, configuration maintenance, release management and day to day service request activities in Production Support for all applications hosted by Concur. Build knowledge of environment and understanding of Concur’s products. Responsible for day to day monitoring of Concur services to keep system performing within OLA and SLA agreements  Responsible for generation of automation scripts to improve the analysis, issue resolution and prevention to reduce time and labor force to manage the Concur services Implement, track and report on projects as they relate to the production environment. Participate in Problem Management and Incident Management & Resolution. Participate in Capacity Planning. Troubleshoot issues to perform root cause analysis Perform training, design and knowledge transfer sessions Interact with a variety of Concur and client resources to identify solutions.  As assigned, lead a group of people to accomplish a goal. Work with 3rd party vendors to manage the identification and resolution of vendor products. Be aware of, and comply with, all corporate policies   Education, Experience & Training required: BS in CIS preferred. 6+ years of application support and/or release management Ability to pass a background check Scripting level language and development skills Job Specific Specialized Knowledge & Skills: Application setup and deployment and analysis Strong Linux background Experience with PHP, Tomcat Experience with troubleshooting, configuration and issue resolution Experience with reading and writing T-SQL. Basic networking troubleshooting skills (ping, tracert, gateway) Basic understanding of batch processing and data flow. Basic understanding of IIS and Tomcat. Basic understanding of ITIL My SQL and SQL Server experience a plus Good verbal and written communication skills Value Competencies: Displays passion for & responsibility to the customer  Hires, develops & rewards great people  Displays leadership through innovation in everything you do  Displays a passion for what you do and a drive to improve  Displays a relentless commitment to win  Displays personal & corporate integrity http://bull.hn/l/ULGQ/3"

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