New job TS5878: Immediate Interview for IT Application Support II

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: TS5878: Immediate Interview for IT Application Support II Lina S posted a job: TS5878: Immediate Interview for IT Application Support II "Hi, Please find the job description below and contact me if you have any questions at lina@tansoncorp.com Job Title : IT Application Support II Location : St.Paul,MN Duration : 06 Months ( Contract) Pay Range : Negotiable Complete Project Description: Provide support and daily issue resolution. Respond to help desk tickets within established service levels. Work to research and document help desk tickets which become maintenance and enhancement requests. Provide a timely response to telephone and email requests from users. Follow up with development group and product manager to identify and resolve problems with the applications. Maintain and update end-user documentation for the application. Work with the Technology Training Group as needed to train end-users for offices world wide, including the creation and update of training materials. Provide timely communication to users and product manager regarding all aspects of the products. Responsible for setting up and maintaining user permissions. Prepare monthly reports / indicators regarding user requests and performance statistics. Flexible Work Schedule will be required (day/evening rotation or fixed). Some home-based work via broadband internet may be possible. 24/7 Hotline Cell phone sharing will be required for nights and weekends. This coverage will be rotated among Tech Support staff Behavior Characteristics: "Excellent verbal and written communication skills "Committed to meeting deadlines "Ability to accurately estimate work effort "Ability to work independently and as part of a team "Ability to learn quickly Please complete the following and send back with your updated resume. Full Name Hourly rate: Day Phone #: Evening Phone #: Cell Phone #: Availability: Current City/State: Work Status (US Citizen / Green Card / Others): If this project does not match your exact skills perhaps you know of someone with the necessary experience and availability. If so, please feel free to forward this email at your discretion. For further details please contact: Lina e-Mail: lina@tansoncorp.com Tanson is EOE/AA Tanson Corp. is a Minnesota based Technology Company offering competitive services in IT consulting and staff augmentation providing technology staffing, consulting, and project-based services in onsite, offsite and offshore environments. To view all our positions take a look at "Careers" at www.tansoncorp.com"

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