New job Senior Specialist − Incident and Problem Management (f/m) in Berlin, Germany!

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Senior Specialist − Incident and Problem Management (f/m) in Berlin, Germany! Tatjana Wittke posted a job: Senior Specialist − Incident and Problem Management (f/m) in Berlin, Germany! "Our Client is an international industrial company with more than 10.000 employees and leader in its branch. For its headquarter in Berlin we are looking for a fulltime Senior Specialist - Incident and Problem Management. Responsibilities: - Running and improving the Incident and Problem Management processes - Initiating and coordinating of actions to ensure the processes results in terms of KPIs with internal and external partners - Managing of major incidents including escalation and notification management - Ensure the proper execution of Incident and Problem Management according to best practices and industry standards - Continuous improvements of Incident and Problem Management - Reporting Qualifications: - Degree in computer science or equivalent qualification - 5 years of professional experience working in a relevant IT field - Fundamental understanding of ITIL processes and operational procedures, ITIL certification desired - IT Generalist knowledge - Solid experience in implementing ITIL frameworks - Experience in vendor management / dealing with external service providers - Fluent in spoken and written English. German will be advantageous. If you are interested, please send your application via E- mail to the following address: tatjana.wittke@harveynash.de Frau Tatjana Wittke Associate Consultant - Harvey Nash GmbH E-Mail: tatjana.wittke@harveynash.de"

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