New job Tier 2 Technical Support Rep in Waterloo, Ontario, Canada

LinkedIn Following

Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: Tier 2 Technical Support Rep in Waterloo, Ontario, Canada Nigel Corneal posted a job: Tier 2 Technical Support Rep in Waterloo, Ontario, Canada "Tier 2 Technical Support Rep in Waterloo, Ontario, Canada JOB DESCRIPTION As a Technical Support Representative, you will find yourself among like minded peers, an advocate for key technical support initiatives, poised to provide superior tier 2 support. If you are an evangelist of the user experience, and are tech savvy with a passion for sharing your aptitude while delivering outstanding support, we want to have you as part of our team. · Collaborate and provide support/updates to Tier 1 representatives and Tier 3 teams (engineers and developers) to resolve or test technical issues with end users (B2B or B2C) · Contribute to the Product Knowledge Base by providing clear, well written documentation · Keep customers and electronic tickets updated on the status of reported problems · Meet established service delivery guidelines such as customer satisfaction, phone based activities, resolution, schedule adherence, case documentation and case wellness · Aptitude to handle additional tasks and schedules that may be assigned from time to time · Commitment to continuous learning in an effort to keep current with industry changes COMPENSATION · Industry-competitive salary, 3 weeks’ vacation and flexible work hours · State of the art facility with free parking, close to walking trails, shopping, restaurants and summer outdoor markets · Comprehensive benefits (health, dental, vision care and employee assistance program), with no waiting period. · Goodlife Fitness membership discount and more. QUALIFICATIONS & APPLICATION INSTRUCTIONS ... http://www.thinkbdm.com/cfmjob2190012.html"

Go see this job post »

Don't want to get activity notifications: Change your following people settings » Learn more about following people's activity LinkedIn values your privacy. At no time has LinkedIn made your email address available to any other LinkedIn user without your permission. ©2012, LinkedIn Corporation.