New job The industry leader in Gamification is now hiring a Customer Success Engineer. Redwood City, CA

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Group: JOBS 2.0: Job Search Career Networking Staffing. Post Resume -Get Paid by Employers at Resumark .com Subject: The industry leader in Gamification is now hiring a Customer Success Engineer. Redwood City, CA Anna Mathieu posted a job: The industry leader in Gamification is now hiring a Customer Success Engineer. Redwood City, CA "Job: Customer Success Engineer - Gamification #19742 in Redwood City, CA #19742 Customer Success Engineer - Gamification Location: Redwood City, CA   Company: Our client is the industry leader in gamification.  Having shipped the first gamification solution in the marketplace back in 2007, the company continues to work with some of the largest consumer and B2B companies in the world.  Company’s gamification platform and its powerful analytics solution, allow the creation of customized, actionable and scalable user experiences for consumers, employees and partners. By implementing game mechanics across websites, social networks and mobile applications, businesses can engage their users in a more meaningful way and reap tangible business benefits, such as increased customer loyalty and increased time spent on site.   Job Opportunity: The Customer Success Engineer is the support point of contact for customers, additionally a liaison between our Engineering and other key stakeholders for follow up on key issues. You will leverage your technical experience into tactical support solutions for specific customers. During client set up and after implementations you will identify and address any technical issues during the process and see those issues through to resolution. Driving improvements to process inefficiencies is a strength that you bring to the role. Your input will directly influence the direction of our products that have revolutionized our space and that our customers love. We’re enjoying huge success and growth, and with big plans for our continued success and future, are adding an experienced player to our team.   Responsibilities: - You are a member of the Client Services Team that drives customer satisfaction and additional business, while identifying key customer needs, issues and problems while working internally to provide solutions - Working alongside our product team you will possess deep understanding of our platform and product capabilities being mindful of customers’ needs when dealing with problems as installations happen - Proactive problem solving and issue resolution, with attention to meeting customer business objectives and goals - Provide clear, concise translations of customer issues and feedback to internal groups - Use will use your strong technical project and time management skills to meet tight deadlines and deliverables - Prompt follow-up with the anticipation of customer issues and reliability is key - Be adaptable with a professional work style that can evolve as the company and customer needs evolve - Able to be creative about using the tools at your disposal to provide excellent customer service and solutions - Strong business mind, wanting to help grow our business by identifying solutions for daily business challenges   Requirements: - BA or BS required with education in a technical discipline strongly preferred - 1+ years of experience in a Client facing support role in the online space as one or more of the following: technology consulting, enterprise software implementation, o... http://bull.hn/l/VKK8/2"

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