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Subject: Bazaarvoice(SaaS)-Global Thought Leader in Social Commerce: Engineer Lead-NLP/ Sentiment Analysis-Austin, Texas

Lori Stegall posted a job: Bazaarvoice(SaaS)-Global Thought Leader in Social Commerce: Engineer Lead-NLP/ Sentiment Analysis-Austin, Texas

"Who We Want: Human beings are natural born storytellers; we are physically hardwired to tell stories, and we love to listen to others tell stories. At Bazaarvoice,we facilitate over 5 billion storytelling sessions every month, in the form of product ratings and reviews, questions and answers, and user-generated stories about their experiences with our clients' products and services. The natural languages which we use to tell our stories are incredibly expressive, filled with color and style, tone and nuance, all of which provide critical context for understanding what the storyteller is trying to say. Locked inside that context is incredibly valuable and actionable information. Was the tone of that review positive or negative? Does the tone match up with the rating score that the user gave, or are they at odds? If the review was negative, what specifically was negative about it, and were there any things that were singled out as being positive? Consider this scenario: a product with a long history of positive reviews suddenly starts receiving a large volume of negative reviews. Why? Analysis of the text reveals that almost all reviews mention one particular feature in a negative light. What if it turns out the manufacturer of that product had made a change to that feature of that product in the latest revision, and it wasn't being received well by the public? That's extremely powerful information that can be used to improve a product or service and turn a negative experience into a positive one for the consumer. Insights like this are hiding in plain sight in each of the hundreds of millions of reviews, questions, answers, stories and comments that Bazaarvoice has collected to date, and more are coming in every day at an ever-increasing velocity. Are you a natural language processing expert? We want you to come help us unlock this information and put it to work for our clients. The mission statement for this role is simple: To extract valuable, actionable insights from the voice of the consumer, and leverage those insights to enable our clients to improve the experience for all consumers. Skills and Experience Necessary for the Role: Job Requirements and Responsibilities: •Be an achiever, have a demonstrated track record of building NLP/sentiment analysis or other related machine learning solutions. •Be a leader, able quickly to develop a plan of attack, then work with the team to implement that plan. •Be a teacher, getting other team members up to speed on NLP/sentiment analysis approaches, best practices, etc. •Be hands-on, willing to dig in and crank out high-quality code. If this sounds like you, or someone you know, please give us a shout! We'd love to talk to you directly about Bazaarvoice and the opportunities we have for you."

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